Ascend Plastic Surgery Partners is a Management Services Organization (MSO) in the field of Plastic Surgery and Aesthetics. Founded on a commitment to excellence, innovation, and patient care, Ascend PSP brings together a network of highly accomplished plastic surgeons and their practices to advance aesthetic medicine, helping our patients feel more confident in their own bodies.

Why us?

We are a group of plastic surgeons that have come together to collaborate on a whole new level. We believe that by learning from like-minded plastic surgeons and collaborating, we can continually evolve and improve our practices, reaching more people and positively changing their lives.

JOB TITLE: FRONT DESK RECEPTIONIST

Department: Operations

Reports to: Practice Manager

FLSA Status: Non-exempt

Date Prepared: 1/1/2024

SUMMARY

The Front Desk Receptionist plays a key role in providing excellent customer service and administrative support in a plastic surgery practice. Serving as the first point of contact for patients, visitors, and callers, the receptionist creates a positive and welcoming atmosphere while efficiently managing the front desk operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• Greeting and Check-In: Welcome patients and visitors to the practice in a friendly and professional manner. Check patients in for appointments, verify demographic and insurance information, and update patient records as necessary.
• Appointment Scheduling: Schedule patient appointments accurately and efficiently, coordinating with medical staff and providers to ensure optimal scheduling and patient flow. Confirm appointments and send appointment reminders to patients as needed.
• Answering Phones: Manage incoming phone calls promptly and courteously, screening and directing calls to the appropriate staff members. Provide information to callers regarding services offered, appointment availability, and practice policies.
• Patient Registration: Assist new patients with completing registration forms and obtaining necessary documentation, such as insurance cards and identification. Enter patient information into the electronic medical records system accurately and securely.
• Insurance Verification: Verify patient insurance coverage and eligibility prior to appointments, confirming benefits, co-pays, and deductibles. Communicate financial information to patients clearly and accurately.
• Collecting Payments: Collect patient payments, co-pays, and outstanding balances at the time of service. Process payments securely and accurately, providing receipts and documentation as needed.
• Medical Records Management: Maintain organized and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations. File and retrieve medical records as needed, scanning documents into the electronic medical records system.
• Office Maintenance: Keep the reception area clean, organized, and presentable at all times. Monitor and replenish office supplies, including brochures, forms, and patient education materials.
• Communication: Communicate effectively with patients, visitors, and staff members, providing assistance and information as needed. Relay messages promptly and accurately to appropriate personnel.
• Problem Resolution: Address patient concerns, complaints, and inquiries in a professional and empathetic manner. Escalate complex issues to management as necessary for resolution.
• Adhere to facility policies and protocols.
• Advanced knowledge of the types of surgical procedures and treatments offered at the practice.
• Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required; additional education or training in healthcare administration or customer service preferred.
• Prior experience in a medical office or customer service role, preferably in a plastic surgery practice or related field.

SKILLS/ABILITIES

• Excellent interpersonal skills and a positive attitude, with the ability to interact effectively with diverse individuals in person and over the phone.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in computer skills, including electronic medical records systems, scheduling software, and Microsoft Office suite.
• Knowledge of medical terminology, insurance billing procedures, and HIPAA regulations preferred.
• Professional demeanor and the ability to maintain confidentiality and discretion when handling sensitive information.
• Flexibility to adapt to changing priorities and responsibilities as needed.