Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation. Voted a Top Workplace for 2022 and for the past twelve consecutive years, Fremont Bank has an immediate opening for a Temp to Hire Exception Item Processor in Hayward, CA.
Position Overview

The position of Temp to Hire Exception Item Processor is established to perform daily duties related to Retail Banking Exception Items and Account Services related transactions. The Exception Item Processor is responsible for reviewing and handling in-clearings, Collection Items, Fed Files, Chargebacks, in-clearing Fraud Check Verification, Verification of Deposits, Foreign Currency Orders, Fee Refunds and other duties as assigned.

Role and Responsibilities

• Process exception reports, including NSF and Non-Post, making decisions based on known criteria to pay or return items
• Receive and verify in-clearings work from FED, verifying file totals match to process totals
• Research and resolve account discrepancies, responding to branch and staff inquiries via telephone or email
• Research, process and balance RDI’s, making decisions to charge back or re-clear items.
• Notify the Bank of first deposit of large dollar items being returned and handle incoming notifications utilizing the Notification software
• Knowledge of regulations and policies to comply with specific processing guidelines
• Safe Deposit Box transaction maintenance and emails
• Process Block Entry transactions
• Produce daily and monthly reports and ensure GL accounts are balanced
• A team player who works well with others to accomplish department goals
• Exceptional organization skills and attention to detail
• Ability to work independently or as part of a team, problem-solve and utilize resources
• Serves as a back-up for other various desks in Account Services

Minimum Qualifications

• 2-3 years of banking experience or equivalent
• Knowledge of Accounting and/or Bookkeeping procedures
• Proficiency in Microsoft Word, Excel and Outlook
• Strong organizational and communication skills and the ability to set priorities; multi-tasker
• Knowledge of Bank Software programs including Director and Navigator
• Possesses good verbal, handwritten and e-mail communication skills
• High School Diploma

Job location: Hayward, CA

Temp to Hire Position

Hiring salary range: $17.61 - $22.98 per hour