Overview

Western Star is looking for a candidate to join our Outside Parts and Service sales team in Ridgefield, WA. The Parts & Service Outside Sales Representative is responsible for providing the parts needs of wholesale and fleet customers in the customer’s place of business, in addition to promoting service available through our service department.

Helping customers satisfy their transportation needs since 1986, GTC is an expanded network of 19 dealerships doing business as Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.

We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network.

Responsibilities

Job Summary:

• Become a reliable and trusted business source for your customers, insuring a positive reception for future solicitation calls.
• Getting to know the customer, the customer's business and the needs of that business.
• Responding to customer parts/service or information requests quickly.
• Identify sales opportunities, prospect for new business and sell additional parts and service to customers.
• Address the customers parts and service needs, respond to information inquiries.
• Providing parts to customers from stock, procuring locally or creating a parts order as directed.
• Identifying customer needs and opportunities that will produce additional sales.
• Prospecting for new Parts & Service Department customers through phone solicitation.
• The use of structured presentations of new items or services during solicitation phone calls.
• Support activities for dealership customer satisfaction and concern resolution programs.
• The support of at customer inventory or other sales and marketing programs.
• Other duties as business needs require.

Qualifications

Education: Minimum of high school diploma or GED equivalent preferred.

Experience: 2-4 years of experienced in parts sales. Experience with heavy duty truck parts required. Experience with customer needs assessment and satisfaction, knowledge of methods for showing as well as promoting and selling products or services.

Skills: Knowledge of heavy duty truck parts and equipment. Must be professional and safety minded at all times. Dependable, motivated and a quick learner. Excellent communication both verbal and written, listening skills. Good customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction.

Other: Must have valid driver’s license and insurable and be able to support and sustain daily vehicle travel requirements.

Job Conditions

Physical Demands: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation may be available to enable people with disabilities to perform the described essential functions.) Requires standing, bending, stretching, use of a telephone and manipulating a computer keyboard. Some heavy lifting.

Environmental Demands: Indoor and outdoor work. Some noise while working around operation departments. While performing the duties of this job, the employee may be exposed to moving mechanical parts and vehicles.

Hours: Monday - Friday 7:30AM - 4:00PM

Additional Information: Gordon Truck Centers operates many 24/7 facilities and off-hour shifts may be required occasionally or for special events.

Compensation: This position starts at $67,000 per year and is comprised of base salary plus commission.

GTC General Benefits Description 

Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program. Eligible employees can enroll in our company Health Savings Account (HSA). Employees can contribute up to 60% of their pre-tax earnings to 401k and the company will match dollar for dollar of your contributions up to 3% of your income for qualifying employees. Tuition reimbursement, and profit sharing are available for hired applicants. Employees also receive paid vacation, personal time off (PTO) and six (6) paid holidays. More information can be found at https://www.gordontruckcenters.com/benefits.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This possition is classified as safety sensitive. All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities.