HHM Hotels is seeking a dynamic, guest-oriented Front Office Supervisor for the Freepoint Hotel Cambridge, a Tapestry Collection by Hilton!

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Front Office Manager - Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Supervise all Front Desk Agents.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Perform other duties as requested by management.

Your Background and Skills

• Previous hotel front desk experience preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person