About Us

Summary

Essential Duties & Responsibilities

• Volume - $3.5 million or more
• Actively involved in selling to existing and new customers, while maintaining and growing client relationships.
• Capable of selling all Freeman Audio Visual solutions to a broad range of clients.
• Ascertain requirements, develop and present proposals to potential clients.
• Quote prices and credit terms in compliance with Freeman policies and procedures.
• Prepare presentation collateral materials and make stand-up presentations where appropriate, along with necessary follow up activities to complete sale.
• Responsible for staying current with industry technology standards and company product knowledge and expertise. Attend industry events to earn business.
• Record activities in company provided CRM system (SalesForce). Collect payment information from customers and perform proper approval verification. Receive and process orders taken in company inventory/invoicing data systems.
• Advanced customer service, communication, interpersonal, and sales skills. Including outbound sales calls, prospect customers through cold call sales and referrals, lead follow-up and sales qualification to ascertain affiliate requirements. Up-sell current customers to enhance the customer experience and overall product offering. Re-sign the existing business.
• Obtain future show/event schedule information from client and solicit appropriate future business with goal of securing long term agreement.
• Responds to customer complaints and handles payment collection process as required. Manages problems quickly, efficiently, and effectively to meet customer’s needs.
• Submit an itemized expense report for approval per company policies.
• Entertain clients and prospects as necessary.
• Produce and review orders with project managers and branch personnel.
• Supervise jobs in progress as required. Conduct site inspections as necessary or requested, be on site for event as needed to ensure highest level of customer satisfaction.
• Conduct follow up calls to customers to ensure service excellence.
• Cross-sell all Freeman services.
• Perform other duties as may be assigned.

Education & Experience

• Bachelor’s degree in related field of study and/or equivalent work experience
• 8 years experience managing and coordinating projects, on-site event experience
• Excellent customer service skills
• Software/Systems experience in Salesforce, Workfront a plus
• Working knowledge of Microsoft Office Suite and Internet applications
• Strong drive for personal growth and commitment to succeed
• Demonstrated proficiency in accuracy and ability to prioritize
• Ability to effectively present information and respond to questions from clients, customers and the general public.
• Ability to calculate figures and amounts, such as, discounts, interest, commissions, proportions, percentages, etc.
• Excellent verbal communication skills required

Travel Requirements

Diversity Commitment