Don't be stuck inside all summer, make the outside your office!

We are looking to add a customer-focused club manager to lead this club. Freedom Boat Club is the nation’s oldest and largest private member boat club, and we are looking for friendly and upbeat leaders to manage our clubs. The primary responsibility of the dock manager is to ensure all dock employees are properly trained, to provide exceptional service to our members, and to maintain an impeccably clean and ship shape fleet. In addition to running the daily logistics of the club location, you will be expected to perform all duties required of the Dock Manager. This is a full-time, temporary seasonal position (March through November) and requires availability on weekdays, weekends and holidays.

What will you be doing?

• Lead day-to-day operations of the club and be accountable for its members, dock staff, and overall success.
• Be capable of both doing and training all dock staff in the following:
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Thank guests with genuine appreciate
• Make and answer telephone calls using appropriate etiquette
• Manage the check-in and check-out process using a handheld tablet
• Perform equipment checks to make sure all necessary equipment is on board
• Clean and maintain vessels and Club location according to company standards
• Daily clerical work to prepare reservation logs, fuel logs and weather reports
• Familiarize yourself with local waters in order to provide basic guidance to members
• Speak with others using clear and professional language
• Ensure uniform and personal appearance are clean and professional
• Follow all company policies and procedures
• Maintain confidentiality of proprietary information
• Perform other reasonable job duties as requested by supervisors
• Work outside in the state’s elements and stand for an extended period of time

What does a qualified candidate look like?

• Pass a background check and drug screen
• Valid driver’s license and good driving record
• High school degree
• At least 21 years of age
• Experience in or around boats is preferred but not necessary
• Strong communication and customer service skills
• Ability to maintain a calm, positive attitude during periods of high activity
• Ability to read and manipulate handheld tablets
• Comfortable with physical demands of the role including bending, kneeling, balancing and carrying equipment up to 25 pounds
• Positive, cooperative attitude with the capability of working unsupervised
• Adhere to all safety policies
• Experience hiring, mentoring, and developing staff. Proficient in de-conflicting staff schedules and other issues as they arise.

Benefits include a 401(k) plan. Training will be provided by company leadership.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to Relocate:

• Wakefield, RI 02879: Relocate before starting work (Required)

Work Location: In person