Job Summary

Supports, and is responsible for incorporating into job performance, the Frederick Health mission, vision, core values and customer service philosophy and adheres to the Frederick Health Compliance Program, including following all regulatory requirements and the Frederick Health Standards of Behavior.

Performs both office administration duties to include clerical and operational support to the physician practice as well as performs clinical duties under the direction of the Physicians and Physician Assistants to include preparing patients for examination, taking and recording vital signs and patient histories, and assisting with various duties. The duties will be assigned as needed to assist with the clinic daily operations.

Example of Essential Functions:

• Provides support to the front desk as needed.
• Uses medical records system to access patient demographics. Files patient documentation following office processes.
• Completes various request forms for office supplies and equipment.
• Sends letters to patients to retrieve x-ray films. Maintains X-ray bins.
• Files hospital correspondence.
• Maintains medical records of patients following office processes.
• Escorts patients to examination room within a timely manner to maintain flow.
• Obtains and records vital signs in the medical record.
• Screens patient to determine if HPI is MVA, personal or liability related.
• Assist providers with staple/suture removals, dressing changes, cast applications and removals.
• Schedules STAT Doppler Ultrasound.
• Under direction of providers, informs patient of lab and/or x-ray results.
• Completes telephonic prescriptions to pharmacy as directed by physician and according to appropriate protocol for dispensing prescriptions. Ensures appropriate paperwork is completed. Verbalizes side effects to patient. Retrieves messages from RX line and takes appropriate actions to respond.
• Cleans and prepares exam room after each use and stocks with adequate supplies.
• Disinfects exam rooms weekly.
• Appropriately directs calls, takes accurate messages or responds to call by utilizing medical knowledge of policies, procedures and practices. Ensures prompt responses to phone messages and follow up with patient. Communicates urgent concerns and resolution as issue presents.
• Maintains current knowledge of medical insurance requirements. Completes appropriate insurance forms to ensure physician reimbursement.
• Prepares all necessary paperwork to develop patient medical record. Maintains medical record by updating patient history, recording phone messages, PT/INR and x-ray results.
• Documents patient encounters in EMR - Inputs details of verbal exchange (times/date/content/participants, etc.).
• Secures ongoing medical terminology training for self.
• Other duties as assigned.

Required Knowledge, Skills and Abilities:

• **Bilingual (Spanish Speaking) is required**
• Demonstrates effective interpersonal skills towards diverse patient population
• Demonstrates effective communication skills, both oral and written
• Able to effectively provide simple education instructions to diverse patient population
• Able to prioritize duties and demonstrate organization with multiple tasks
• Proficiency with MS Office products
• Experience with basic medical equipment to include Sphygmomanometer, Autoclave, Suture kits, Cast saw/splitter, Neurometrics unit
• Ability to objectively communicate between individuals, foster understanding, and mediate with a broad range of people
• Ability to express self effectively in written and verbal communications. Ability to stay organized and prioritize multiple tasks. Ability to function independently.

Minimum Education, Training, and Experience Required:

• Graduate of an accredited medical assistant program or Certified Nursing Assistant preferred.
• High School Diploma or GED, or a minimum of 10 years of job-related experience

Licensing/Certifications/Requirements:

• CPR/BLS certification required.
• UDS certification as requested.
• BAT certification as requested.
• FAA Certification preferred.

Patient Contact

Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in all age groups.

Physical Demands:

Medium Work – Lifting up to 50 pounds on an infrequent basis (less than one lift every three minutes) and/or carrying up to 25 pounds while walking. Pushing or pulling up to 75 pounds infrequently or up to 115 pounds occasionally (no more than once per hour).

Ergonomic Risk Factors:

Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Awkward Posture: Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity. Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

Working Conditions:

Bloodborne Pathogens Exposure Risk: Category B – MAY have exposure to blood or body fluids.

Reporting Relationship:

Reports to Practice Manager