Summary

• Maintains a high level of professionalism, serves visitors by greeting, welcoming and directing them appropriately; notifies company personnel of visitors arrival; graciously answers phones; maintains reception area; arranges meetings; supports headquarter employees and performs various office duties/projects as directed.

Key Responsibilities

• In a professional manner, answers multiple telephone lines within two rings and routes calls to the appropriate person or department with caller’s information. All calls should be announced prior to transfer.
• Serves as the first point of contact for greeting visitors to the Credit Union. Provides appropriate security badges and directs as necessary. Maintains safe, professional and clean reception area by complying with procedures, rules, and regulations.
• Receives all corporate packages and notifies recipient immediately after delivery arrives.
• Prepares and restores conference rooms and orders food for various managers on an as needed basis.
• Performs a variety of administrative duties and supports back office departments with projects as needed.
• Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Franklin Mint Federal Credit Union and its members.

Education/Experience

• High School Diploma and 1-3 years of working experience in a reception or administrative role or equivalent experience.

Other Qualifications

Strong demonstrated abilities required:

• Customer/Member Service
• Interpersonal/Team Player
• Motivated/Works Independently
• Analytical/Problem Solving
• Organizational Skills
• Detail Oriented
• Verbal/Written Skills
• Microsoft Office (in particular Excel and PowerPoint)
• Prioritize/Multi-task

Also required:

• Must maintain confidentiality.
• Ability to work in a fast paced environment and meet deadlines.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Other Duties

• This job description is not intended to be an all-inclusive list of responsibilities required for this job. Responsibilities may be assigned or changed at any time.

Equal Employment Opportunity

• FMFCU/SFN is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 and over), national origin or ancestry, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by federal, state or local law.