COMPANY SUMMARY

As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times – to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry’s top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization’s integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.

We believe the organization’s most “precious resources” are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.

POSITION SUMMARY

This position is responsible for providing support to Outreach team members, ensuring that information is accurate, files are maintained and continuously reviewed, and continuous communication with business contacts is provided. This position is additionally responsible for managing customer grant processing, informing energy advisors of expiring grants and applications, and assisting customers and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Coordinate with Energy Advisors to ensure proper organization of files, paperwork, and data entry as well as communication to the business contacts

• Assist customers with understanding how to participate in programs, how to get project incentives, and coordinating paperwork and applications

• Maintain, update, and add entries to the program databases accurately. This may require contacting clients and trade allies

• Establish proper organization and maintain a proper project file system

• Help maintain and update additional program spreadsheets relating to project tracking and scheduling of work

• Assist trade allies and customers to ensure they have the correct information and marketing materials to promote the energy efficiency incentives

• Provide assistance with customer service, scheduling and other issues as needed

• Answer the telephone and assist with mailing materials when needed

• Follow up with customers or Trade Allies to obtain information for incomplete applications

• Review project applications and documentation to ensure completeness and adherence to program rules and requirements. Communicate incentive changes and disqualifications to customers and Trade Allies

POSITION REQUIREMENTS

Education and Experience

• High School diploma or equivalent required

• 1 – 3 years of previous office experience

Required Skills, Knowledge and Abilities

• Strong customer service and communication skills

• Must be able to handle a wide work variety and work in a fast-paced environment

• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload

• Ability to identify and resolve project application issues with customers and trade allies

• Proficient in Microsoft Office, specifically Word, Excel and Outlook

• Strong data entry skills in entering information in tracking systems/databases

• Ability to communicate effectively, both verbally and in writing with customers, clients and employees

• Ability to analyze and interpret data and solve practical problems

• Committed to diversity and inclusion

• Reliable transportation

Licenses & Certifications

• Valid driver’s license

Travel Requirements

• Willingness to travel up to 5%

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls

• Ability to lift up to 10 pounds

• Noise Level is typically moderate

• Employee could be exposed to fumes and/or airborne particles and risk of potential shock

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer

Franklin Energy implements the use of dash cams inside their fleet of leased vehicles because the Company believes video surveillance devices (Dash Cams) promote the safety of employees as well as security within the company vehicles. The Company will not use video surveillance (Dash Cams) for any unlawful purpose including monitoring employees or giving the impression of monitoring. Our Dash Cam Policy applies to all employees of the Company and temporary agency employees, regardless of whether an employee or temporary agency employee may be driving or riding in Company Vehicles. The primary use of Dash Cams is to assist in the protection and safety of employees and property, prevention, and detection of criminal offenses such as vehicle vandalism and break-ins and staged-accident fraud, defense of legal claims, driver exoneration, and driver training and improvement.