30 Front Desk Supervisor Jobs in Franklin, TN
Franklin Embassy Suites is Hiring a Front Desk Supervisor Near Franklin, TN
Hotel:
Franklin Embassy SuitesFront Desk SupervisorFull timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
Pay Rate: $17.50 - $20.65
Join a team of passionate associates who are committed to Hilton and Embassy Suites Brand. We have multiple opportunities at all levels of our organization.
We provide full Health Insurance options including short term and long term disability. Vacation Plans include holidays, sick time, and vacation time off. 401k plan with a company match and most importantly a career with real emphasis on promoting our hard working talent from within.
A company that prides itself on transparency and communication, you will feel at home joining the Atrium Hospitality team from the moment you start on Day one.
Our hourly positions are a great way to learn the business inside and out, cross training within multiple departments and reward career opportunities for associates who look to take the next step in their career path.
Hotel is conveniently located in the suburbs of Nashville with less than 30-minute commute to and from the center of Downtown Nashville.
About Atrium Hospitality
Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:
Perseverance: We will be better today than we were yesterday.
Respect: We treat others the way we would like to be treated.
Inclusion: We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
Service : We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.
Teamwork: Our associates are our family, and we provide them with the resources and support needed to produce the best work environment possible.
Innovation: We strive to develop, share and implement new thoughts, ideas, and methods that improve our company, our operations, and the guest and associate experience.
At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.
We are looking for a highly motivated individuals to join our Front Desk team as the Front Desk Supervisor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While helping to lead out front desk team with checking in, registering guests.
This role plays an important part in our culture:
Service:
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Perseverance:
- Help to resolve problems through recovery when things aren’t quite right
Inclusion:
- You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization
- Training all new Front Desk Agents to provide exceptional customer service
Respect:
- You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
Innovation:
- You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions
- You will look for new ways to enhance the guest experience
Teamwork:
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
What do we need from you to be successful in this role?
- As this role will be supervising other front desk agents, previous hotel front desk experience is a must, supervisory skills training or experience is preferred.
- Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
- This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
- The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
- The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
- Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.
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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.
Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/
Job Summary
Full Time
$31k-42k (estimate)
04/19/2023
07/08/2024
The job skills required for Front Desk Supervisor include Front Office, Guest Service, Customer Service, Computer Systems, Interviewing, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
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Step 3: View the best colleges and universities for Front Desk Supervisor.
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