About Us. The. Tru by Hilton Franklin Cool Springs Nashville. is within quick access of I-65 and located 10 minutes from downtown Franklin and 25 minutes from Nashville. The hotel is close to several local corporations, Cools Springs Galleria, and plenty of great restaurants. The hotel is located at. 1001 Knoll Top Lane, Franklin, TN 37067. The Role. As a. Front Desk Agent. you're not just handing out room keys – you're creating memories for our ...