Job Description

Organization: Frank Lloyd Wright Trust

Job Title: Guest Services Representative (Seasonal)

Job Type: Part-time (Non-exempt) March through September

Job Location(s): Downtown Chicago, Hyde Park, Oak Park

Salary: $16.50 per hour

Organization Summary:

Established in 1974, the Frank Lloyd Wright Trust organization has evolved over five decades, growing its historic sites, expanding its communications through technology, and serving wider audiences. Its mission: To engage, educate and inspire the public through interpretation of Frank Lloyd Wright’s design legacy and preservation of his original sites for future generations.

Position Summary:

Carry out all aspects of guest services operations, including: guest orientation, tours, retail sales, scheduling, phone reservations, administrative support, coordination of onsite special events, programs, and facility rentals, etc.

Position Duties:

· Deliver quality daily guest experiences and activities including (but not limited to): greet and orient visitors, call and conduct tours, sell and/or distribute audio tour equipment per established procedures, sell retail products and Trust memberships, facilitate programs, events, and special uses of Trust sites.

· Assist in the daily preparation of the sites for delivery of guest experiences including (but not limited to): signage, equipment, event and/or program set ups and housekeeping details.

· Ensure friendly customer service and safety goals that meet organizational objectives.

· Participate in and complete the interpreter training program(s), successfully learning to lead tours.

· Provide organizational support and back up as needed in all areas of department activity

Additional Duties may include, but are not limited to:

· Coordinate, sort and distribute all incoming/outgoing mail and deliveries

· Maintain office supplies, shop, kitchen inventory

· Process general office supply orders

· Provide basic instructions to staff on standard office machine operations

· Assist on inter-departmental projects

Qualifications:

· College degree preferred (current students encouraged to apply!)

· 1-2 years of Customer Service experience

· 0-2 years of Data Entry experience

· Experience in hospitality, museums, or other service industry with proven results preferred

· Comfortable using computer and phone system

· Comfortable speaking in front of large groups

· Ability to travel to visitation sites (weekdays and occasional weekends)

Environment:

House museum sites are multi-level (areas not accessible to the mobility impaired). FLWT is a smoke and drug-free environment and equal opportunity employer.

Job Types: Part-time, Seasonal

Pay: $16.50 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• This position requires traveling to multiple locations. Are you willing and able to reliably commute to them? (Oak Park, Chicago, Hyde Park)
• Are you comfortable speaking in front of large groups of people?

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person