In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities. 

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.

While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

Job Summary:

This job is responsible for developing, coordinating and delivering a variety of regulatory, technical and clinical training programs, including new employee orientation, clinical competency assessments and learning initiatives for the Franciscan Medical Group. Work is focused on enhancing the clinical quality and cost-effectiveness of patient care through the provision of in-service education and ongoing support to clinical staff (e.g. RNs, LPNs, Medical Assistants, etc.) and other clinical trainers. Programs are designed to expand the knowledge of participants and to boost overall employee clinical competence and productivity.

Training is typically delivered in a classroom or clinic setting, but also includes on-line learning modules. Work includes developing and scheduling appropriate curricula/courses in collaboration with key stakeholders (e.g. risk management, infection control, etc.) and involves maintaining training materials/tools and providing direct technical assistance and customer service.

Work requires professional nursing and technical/subject matter expertise and considerable understanding of clinical nursing practices and standards. Also requires considerable knowledge of the principles and practices of adult education.

Essential Duties:

Conducts ongoing assessment/analyses to identify and define immediate/future education/training needs to ensure compliance with applicable regulatory, risk and patient safety requirements.

• Collaborates with appropriate FMG personnel (e.g. NEO clinic coaches) to identify transfer of classroom knowledge and skills to workplace behaviors and provides follow up for training and competency verification of skills that need review.

Plans and delivers and evaluates regulatory and educational/training programs and activities such as new hire orientation (NEO), regulatory requirements and quality improvement programs.

• Maintains timely and accurate documentation relating to scheduling, attendance and participant evaluations; provides logistical oversight and resources to ensure the effective execution of training programs.
• Serves as expert trainer for new employees and is responsible for providing technical training to other trainers and educators specific to current software applications deployed throughout FMG.
• Maintains and orders supplies for training programs and provides feedback to management on how best to meet training needs in the classroom environment.

Actively participates in the development of educational tools and modules to support the competency requirements of clinic staff, management and other FMG staff; ensures that competency assessments are completed in a timely manner and follows up to provide additional training as necessary.

• Develops, updates and/or revises written and multimedia educational objectives and programs/modules, including curriculum, outlines, lesson plans and evaluation forms;
• Develops and implements competency assessment tools to identify deficiencies and provides constructive feedback to management staff when competency concerns are identified.

Supports FMG quality improvement initiatives by identifying opportunities for enhancement and/or redefinition of quality-related learning objectives, programs and tools; provides technical guidance to management/staff on clinical competency assessment and related issues.

• Participates on performance/process improvement teams as appropriate; incorporates quality improvement techniques into work performance.

Reviews participant/course evaluations to identify opportunities to improve current and future education offerings; reports results achieved through tracking and trending of competencies; identifies and addresses gaps in training activities.

• Presents and explains reports to various process improvement teams, clinic staff, physicians and management.

Develops and implements small special-use data collection programs, systems and tools using desktop software applications and programs for database management and for other related interfaces.

• Works with other departments to coordinate, prepare and consult on the coordination of report development and reporting which utilizes data collection.
• Oversees and ensures that all documents and tools are current, include upgrades and interfacing with current systems within the FMG database and/or training of other departmental staff to monitor, report and maintain developed database and that data integrity is maintained.

Other: Performs related duties as required.

Education/Work Requirements:

• Bachelor’s degree in nursing and three years of related work experience that would demonstrate attainment of the requisite job knowledge/abilities.
• Additional qualifying work experience that would demonstrate attainment of the requisite job knowledge/abilities may be substituted for two years of the experience requirement (Associate’s degree in nursing required).

Licensure/Certifications:

• Current licensure as a Registered Nurse by the Washington State Board of Nursing.
• Current CPR/BLS Certification within thirty days of hire.
• BLS Instructor certificate is desired.