Location : 100 E. Camelback Phoenix, Arizona 85012Employee Type : Regular

We offer a creative and friendly environment with plenty of opportunity for advancement.

Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices of everyone seeking self-expression.

The successful Boutique Team Leader candidate will have several years of specialty retail experience in a leadership role as a Store Manager or Boutique Team Leader.

You have a clear focus on guest experience, product, and visual presentation. You are an effective problem solver and possess a business spirit.

You are responsible for building and retaining a high-performing and diverse sales team. Through strategizing, coaching, and accountability, you are accountable for leading and motivating the team to provide an exceptional customer experience and maximize sales.

You must understand business drivers, how to maximize profitability, and ensure visual and operational standards are met consistently in the boutique.

Boutique Team Leaders are expected to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays.

Leadership Expectations :

Drive business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership, execution of francesca’s® training programs, and continuous coaching on and off the sales floor

Plan, delegate, and follow up on tasks and assignments to ensure expectations are met

Provide consistent developmental feedback that empowers and motivates your team

Foster a team environment using empathetic and engaging communication skills

Act as a liaison between the Boutique Team, Field, and corporate partners

People / Talent Requirements :

Attract, recruit, and retain team members who are guest focused with the ability to drive sales

Lead, develop, and coach team members to reach their full potential

Prepare associates for the next level of responsibility by utilizing provided company tools

Manage performance fairly / consistently and ongoing

Establish open, candid, and trusting professional relationships with team members

Exhibit a high degree of personal integrity and hire a trusted - reliable team

Guest Experience Needs :

Lead by example and deliver our guest engagement expectations to all guests

Create a competent and confident team to provide unwavering dedication to our guests

Reinforce a proactive guest-centric selling culture

Prepare the team to balance the guest experience with necessary operational tasks

Visual Merchandising Standards :

Maintain a visually inspiring boutique that is compelling to guests

Develop visual decision-making skills utilizing our provided graphic standards

Utilize and deliver our visual brand standards to present our unique product mix offering

Display passion about the fashions and trends offered in the boutique

Operations Knowledge :

Administer all company policies and procedures in a fair and consistent manner

Schedule team members to deliver a high level of service and maximize sales potential

Produce schedules timely and with minimum changes

Perform and supervise boutique opening and closing procedures

Train and follow processes for bank deposits and securing the boutique

Understand retail sales and the relationship to inventory levels; communicates needs to your District Team Leader

Protect the physical assets of the boutique by conducting weekly audits and an annual physical inventory

Physical Requirements :

Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing

Must be able to work independently

Must be able to lift and carry up to 35 lbs.

Competitive Benefits Offered :

Paid Time Off

Paid Parental Leave

Medical, Dental, Vision, and Life Insurance

401(k)

Growth and Advancement Opportunities

Generous Associate Merchandise Discount

We are on a mission to continually source and attract top talent. We consistently seek candidates for current and future consideration.

If you believe your skills, experience, and passion would be a great fit for Francesca’s, we encourage you to apply today!

francesca’s® is an equal opportunity employer

Last updated : 2024-03-08