The Fox Theatre in Atlanta is seeking a qualified candidate for the position of Volunteer Usher Coordinator.

The Volunteer Usher Coordinator will oversee and coordinate the Fox Theatre Volunteer Usher Program, including serving as the liaison between Volunteer Ushers and the Guest Experience Department. This position will also execute the recruitment, training, communication, and day-to-day support of the Volunteer Ushers.

Major Responsibilities:

• Administer the Fox Theatre Volunteer Usher Program. Maintain the oversight and continuous development of the database of active Volunteer Ushers. Manage all Volunteer Usher event registrations through online personnel management software. Provide supplemental support to the Guest Experience Event Coordinator to ensure all event staffing levels are met.
• Process all new Volunteer Usher applications, and plan and execute the recruitment, selection, and onboarding training for all new Volunteer Ushers. Facilitate Annual Volunteer Usher Training for all current, active Volunteer Ushers. Ensure consistent updates to department manuals and training materials based on evolving Guest Experience procedures and protocols.
• Compile Volunteer Usher hours, collect impact data, and assist with reports, newsletters, and rewards and recognition programs. Execute rewards and recognition programs for Event Staff and Volunteer Ushers pre-, during, and post-events.
• Maintain regular communication with all active Volunteer Ushers including providing timely and professional responses to all incoming correspondence, via online personnel management software, e-mail, phone, text, etc.
• Support the Guest Experience Manager with the creation of event documentation, or event planning and execution where necessary, as it supports the Volunteer Ushers or the rest of the Guest Experience Department, including department training, or other administrative support.

Knowledge, Skills, & Qualifications:

• Highly detail-oriented and organized; must be able to time manage, multi-task, and oversee several projects and tasks at once.
• Excellent verbal and written communication skills.
• Effective communicator and creative thinker, with the ability to think big and implement a vision.
• Ability to work in ambiguous and changing environments with little direction.
• Ability to work autonomously.
• Resolution Oriented.
• Proficient in Microsoft Word, Excel, Powerpoint, and Outlook.
• Demonstrated knowledge of Diversity, Equity, and Inclusion in the workplace.
• Goal-Setting and Achievement Planning.

Education & Additional Experience:

• High School Diploma or equivalent.
• 2-3 Years of Volunteer Administration, Non-Profit Management, Venue Management, Guest Services, Hospitality, or related field.
• Experience in a Leadership or Supervisory Role.

Education Preferred & Experience:

• Bachelor's Degree.
• Experience with VolunteerHub or similar personnel/volunteer management software.
• Experience with Salesforce or similar Customer Relation Management (CRM) software.

Physical & Special Requirements:

• Almost continuously sitting in the same position or moving about.
• Occasionally required to lift materials or equipment, some of which is moderately heavy or awkward.
• Some duties of this position can be performed remotely; however, other duties require presence on-site and employee must be able to report to site as required during their scheduled hours and obligations.

Full-Time Benefits Package Includes:

• Eligibility to participate in Group Health, Vision, & Dental Insurance Plans
• Employer-Provided Short-Term Disability, Long-Term Disability, Group Term Life, and AD&D Insurance
• Eligibility to participate in Medical and Dependent Care Flexible Spending Accounts
• Eligibility to participate in 403(b) Retirement Plan, including Employer Match Program
• Paid Time Off including Vacation, Sick, and Holidays

About the Fox Theatre
The Fox Theatre is one of Atlanta's premier venues for live entertainment, welcoming more than 250 performances a year in its 4,665-seat theatre. From rock concerts and Broadway productions to ballets, comedy, and movies, the historic venue attracts more than 500,000 visitors annually. The theatre also hosts over 100 annual private events like wedding receptions, trade shows, corporate meetings, and association functions in two fabulous ballrooms and outdoor terrace. The Fox’s premium Marquee Club presented by Lexus, is a 10,000 sq. ft, three-story luxury bar accessible to all Club Level ticket holders for events at the Fox. As a 501(c)(3) nonprofit arts organization, the Fox Theatre stands today as a fiercely protected landmark and a nationally acclaimed theater. The Fox Theatre proudly acknowledges its partners for their generous support: Coca-Cola, Lexus, Georgian Terrace Hotel, Georgia Natural Gas, Regions, and Grady Health System.

Notable accolades include 2022 IEBA Theatre of the Year; 2021 Billboard Magazine #1 Highest Grossing Theatre Worldwide (5,000 seats or less); 2021 Pollstar Magazine #2 Theatre Worldwide in Ticket Sales; 2021 Venues Now Magazine #2 Year-End Top Stops (2,001-5,000 seats); 2019 Venues Now #1 Top Stop of the Decade Award for Tickets Sold.

About the Marquee Club Presented by Lexus
The Marquee Club Presented by Lexus is the Fox Theatre’s premium club space open to Club Level seat holders or annual Members only. Adjacent to the theatre, the Moroccan and Middle Eastern-style club is 10,000 square feet of luxury space that includes five premium bars; and three rooftop environments, including the climate-controlled Conservatory, patio-covered Arcade Terrace, and outdoor Rooftop Terrace. Open only during public events at the Fox Theatre, the Marquee Club offers a premium pre-show through post-show experience with benefits including early entry, private restrooms, 2 alcoholic beverages per event, pre-show food, onsite activations during select events, and more. Additional amenities include priority pre-sale ticketing notifications, concierge guest services, and self-parking access to an adjacent lot for some membership levels.
Whether on the front lines or behind the scenes, every single member of our staff plays a vital role in the memory-making experience we call “The Fox Experience”. The members of our staff are held to the highest Guest Service Standards. Seeing a smile on the face of every guest and knowing that you are taking part in the making of a memory that will last forever is just one of the many perks of working at the Fox.
Fox Theatre, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Fox Theatre complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Fox Theatre expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
The Fox Theatre is located at 660 Peachtree Street NE, Atlanta, GA 30308.