Currently, this position has no closing date, and applications are being accepted.

?$1,500 Sign-on Bonus & Car Privileges

Fox Rent A Car is a subsidiary of Europcar Mobility Group USA, which is a significant player in the USA mobility markets. The mission of Europcar Mobility Group USA is to be the preferred "Mobility Service Company in the USA" by offering attractive alternative solutions to short-term rentals and long-term vehicle usage, with a growing range of mobility-related services. Europcar Mobility Group USA operates through 3 major brands meeting customer-specific needs in the value, premium, and discount markets, respectively, with Fox, Rent A Car, Europcar, and Goldcar.

As the Operations Manager, you will be responsible for assisting and supporting the General Manager in the overall management and strategic direction of the location. The Operations Manager is also responsible for optimizing the profitable revenue growth of the location with a strong focus on sales and increasing the market share of the location through superior customer service. In addition, this role will manage an assigned branch with an emphasis on supervising employees in certain operational functions.

You will:

• Supervise employees of the entire location or specific operational functions
• Ensure clean vehicles, a full ready line with proper car mix, and sound specialty car management
• Supervise the rental/return process; minimize wait time and promote fast, friendly service
• Proactively seek process improvement to ensure high-quality customer service
• Resolve customer issues and disputes on a timely basis
• Manage overall location operations in the absence of and request of the General Manager
• Perform customer service duties on an as-needed basis, in the case of a complex transaction, during busy periods, and for training purposes.s
• Conduct and participate in the recruitment, interviewing, and hiring of location employees
• Evaluate customer service performance of employees, prepare effective reviews and participate in the review process
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Requirements:

• High school diploma (or GED equivalent); college degree preferred
• Minimum two years experience as a supervisor
• Previous experience as a manager or supervisor with a rental car company is strongly desired but not required

We offer:

• 401(k)
• Dental Insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.