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That means you must be passionate about Fox Dealer and delivering the best possible customer experience. You must be proactive and effective in communicating with our customers, as well as be highly organized and able to manage multiple projects at once.
You are technically adept and focus on the details while keeping holistic insight into the bigger picture. Not only are you committed to producing high-quality work, you are able to work within the constraints of deadlines to provide our clients with exceptional service.
What You’ll Do : Oversee the implementation of new products, including website builds and website add-on widgets Own account updates, customer revisions and concerns, and handle multiple projects while honing your organization skills Identify roadblocks and work with multiple teams and vendors to come up with solutions to keep projects moving forward Adhere to strict SLAs regarding product launch timelines while delivering superior customer service Become autonomous in problem solving and navigating customer concerns Create project records and cases in SalesForce and log all customer communications promptly Work cross functionally with multiple teams to ensure flawless execution of product onboarding with a seamless transition of products to customer support teams post-launch What You Need : World-class customer service skills and commitment to high quality work Ability to coordinate multiple departments, 3rd parties, and customers to complete tasks Aptitude for all things technical, ability to roll up your sleeves and learn new products Proactive communication with customers to ensure timely project completion Solutions to problems and resolution of customer roadblocks Project management skills ensuring accurate completion of numerous onboarding tasks Outstanding analytical, problem-solving, organization and multitasking skills Proven ability to drive results under pressure and in the face of ambiguity Qualifications : Strong attention to detail required Excellent written and verbal communication skills Strong organizational and time management skills Ability to solve problems and learn new technical skills Ability to prioritize based on company and departmental directives Motivation to follow-through and finish projects with a commitment to quality Ability to work collaboratively and cross-functionally to achieve a common goal Ability to identify, address, and resolve client related issues in a professional manner Highly enthusiastic, positive-minded, customer focused, and service-orientated Basic understanding of HTML, CSS, and standard Content Management Systems (CMS) helpful, but not required We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Powered by JazzHR
Last updated : 2024-05-12
Full Time
Filmed Entertainment
$91k-122k (estimate)
05/10/2024
08/09/2024
foxdealer.com
PASADENA, CA
25 - 50
2013
Private
FRANCISCO SCHLOTTERBECK
$10M - $50M
Filmed Entertainment
Fox Dealer is a digital media company that specializes in custom responsive websites, creative design, and cutting-edge digital marketing services.
The job skills required for Implementation specialist include Project Management, Onboarding, Customer Service, Problem Solving, Time Management, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an Implementation specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Implementation specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Implementation specialist positions, which can be used as a reference in future career path planning. As an Implementation specialist, it can be promoted into senior positions as an Implementation Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Implementation specialist. You can explore the career advancement for an Implementation specialist below and select your interested title to get hiring information.