36 Call center agent Jobs in Birmingham, AL
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Fox Advantage is Hiring a Call center agent Near Birmingham, AL
Job Description
This is a remote position.
Customer service agents while working for our clients provide phone-based support to resolve product issues, answer account and billing questions, and sometimes make new sales.
We believe that customer success is at the heart of our growth. If you're eager to join a remote team that values innovation, customer-centricity, and commitment to excellence, apply now and embark on an exciting customer success journey with us!
Requirements
Requirements :
- High Speed Internet
- Phone Service with a smart phone
- Valid photo ID
- Secluded space in your home away from noise such as children, pets, construction, or other background noises.
- A genuine passion for helping and connecting with people
- Outstanding verbal and written communication skills
- Ability to multitask and problem-solve in a fast-paced environment
- Empathy and patience to handle diverse customer needs
- Previous customer service experience is a plus, but not required
- At this time, this opportunity is available only for support agents within the United States except for the following states : California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin.
Benefits
Benefits :
- Work remotely from the comfort of your home or preferred location
- Competitive compensation with performance-based bonuses
- Comprehensive benefits package, including healthcare and wellness programs
- Extensive training and ongoing professional development opportunities
- Collaborative team culture that celebrates your achievements
Requirements
Mandatory Requirements : · A genuine passion for helping and connecting with people · Outstanding verbal and written communication skills · Ability to multitask and problem-solve in a fast-paced environment · Empathy and patience to handle diverse customer needs · Previous customer service experience is a plus, but not required Mandatory · Personal Computer (Mac computers may not be accepted by some clients) · High Speed Internet · Phone Service with a smart phone · Valid photo ID · Secluded space in your home away from noise such as children, pets, construction, or other background noises.
Last updated : 2024-06-10
Job Summary
Full Time
$34k-44k (estimate)
06/11/2024
07/11/2024
The job skills required for Call center agent include Customer Service, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center agent positions, which can be used as a reference in future career path planning. As a Call center agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center agent. You can explore the career advancement for a Call center agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
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