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Front Desk Agent
Four Seasons Hotels & Resorts
Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience.
We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you."
Four Seasons Atlanta
Meet us in Atlanta, and we'll show you what it means to have fun, Southern-style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play.
Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street and the sprawling green spaces of Piedmont Park.
Enjoy breakfast at Park 75 before heading out to explore the city, or stay in for a healthy dose of self-care in our serene Spa.
However, you spend the day, make sure to end your night with dinner and drinks at Bar Margot.
Career Opportunity
You will craft the guest experience by connecting and understanding the guest needs, checking them in, assigning the best room, ensuring luggage and needs are in the room ready.
You will ensure the guests' departure is smooth and all charges are handled correctly. You will also connect with the guest to learn more about their stay and how their experience.
Successfully maintain your assigned bank. Communicating with the guests at the highest level of hospitality and integrity.
You are supported to be "you" in accommodating the guest's special requests whenever possible. You are empowered and supported to resolve guest's below expected experiences.
You will be responsible to respond to all guest requests in a timely manner. Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
You will accept reservations, changes and cancellations on behalf of the Reservations (Core) Department staff when needed.
You will also occasionally answer guest calls and direct them appropriately in the absence of a Reservations (Core) team.
Essential Functions :
Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged.
Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.
Settles bill accurately through credit card or cash transaction.
resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
Minimum Requirement
Eligible to participate in the room category upsell program with potential to earn 15% on any sales beyond guests' original booking category.
Rules & requirements of process are provided during training.
About Us :
https : / / www.fourseasons.com / atlanta /
http : / / jobs.fourseasons.com /
https : / / www.linkedin.com / company / four-seasons-hotels-and-resorts / mycompany /
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
To access the 'EEOC is The Law' Information poster please visit this website - https : / / eeoc.gov / sites / default / files / migrated files / employers / poster screen reader optimized.pdf
Last updated : 2024-03-07
Full Time
$27k-36k (estimate)
03/09/2024
04/10/2024
richmole.com
<25
The job skills required for Front desk agent include Credit Card, Communication Skills, Computer Systems, Retirement Plans, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front desk agent positions, which can be used as a reference in future career path planning. As a Front desk agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front desk agent. You can explore the career advancement for a Front desk agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.