```Job Overview:```
We are seeking a highly organized and customer-oriented Front Desk Manager to join our team. As the Front Desk Manager, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional guest service, and managing a team of front desk staff. This is a key leadership role that requires excellent communication skills, strong attention to detail, and the ability to handle multiple tasks simultaneously.

```Duties:```
- Oversee the daily operations of the front desk, including check-in/check-out procedures, guest inquiries, and resolving any guest issues or complaints
- Train and supervise front desk staff, ensuring they provide friendly and efficient service to guests
- Manage room reservations and ensure accurate billing and payment processing
- Coordinate with other departments to ensure seamless guest experiences
- Conduct regular audits to ensure compliance with hotel policies and procedures
- Maintain a clean and organized front desk area
- Assist with night audit duties as needed

```Skills:```
- Previous experience in hospitality or hotel management is preferred
- Excellent phone etiquette and strong communication skills
- Knowledge of night audit procedures is a plus
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and ability to handle difficult situations with professionalism
- Proficiency in multiple languages is an asset
- Strong guest relations skills and a passion for providing exceptional customer service
- Proficient in using hotel management software

If you are a motivated individual with a passion for hospitality and excellent organizational skills, we would love to hear from you. Join our team as the Front Desk Manager and help us create memorable experiences for our guests. Apply now!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

Work setting:

• In-person

Experience:

• Light Speed PMS: 1 year (Required)
• Hospitality management: 1 year (Required)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Louisville, KY 40209 (Required)

Work Location: In person