```Job Overview:```We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring guest satisfaction. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Four Points by Sheraton Houston West

11191 Clay Rd . , Houston Texas 77041 United States

Phone: 281-300-9300

Hours 11pm-7am

```Responsibilities:```
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Assist guests with special requests or accommodations
- Handle guest complaints or concerns in a professional manner
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest needs are met

```Requirements:```
- Previous experience in hotel management or hospitality industry preferred
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Excellent communication skills, both verbal and written
- Multilingual abilities are a plus
- Proficient in using phone systems and other office equipment
- Attention to detail and ability to multitask effectively
- Knowledge of night audit procedures is desirable

Join our team and enjoy the benefits of working in a dynamic hotel environment. We offer competitive pay, opportunities for career advancement, and a supportive work culture that values teamwork and excellence.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

Job Types: Full-time, Part-time

Pay: $11.00 - $12.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount
• Free parking

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends only

Work setting:

• In-person

Ability to Relocate:

• Houston, TX 77041: Relocate before starting work (Required)

Work Location: In person