We are seeking a Front Desk Agent to join our team. The ideal candidate should have excellent communication skills and a passion for providing exceptional customer service in a hospitality setting.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct them appropriately
- Assist guests with inquiries and provide information about the hotel facilities and services
- Handle guest requests and resolve any issues promptly
- Process payments and maintain guest accounts
- Maintain a clean and organized front desk area

Experience:
- Previous experience in a front desk, guest services, or hospitality role preferred
- Proficiency in using phone systems and handling multiple lines
- Strong phone etiquette skills to communicate effectively with guests
- Ability to handle guest relations with tact and professionalism

Join our team as a Front Desk Agent to contribute to creating memorable experiences for our guests through exceptional service delivery.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Novi, MI 48377 (Required)

Ability to Relocate:

• Novi, MI 48377: Relocate before starting work (Required)

Work Location: In person