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Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize our outstanding, dedicated employees make it all happen.
Do you have experience coordinating and tracking resolution of problems within a technical environment? If so, this position may be the right fit for you! We are in search of an IT Incident and Problem Coordinator located at our Corporate Headquarters in Lancaster, SC. The IT Incident & Problem Coordinator is responsible for leading the Incident and Problem Management processes. This role owns coordinating and tracking timely resolution of problems from assessment to closure by taking ownership, driving root cause analysis tasks, and following up on completion of action items. The role also owns ensuring incidents are handled in accordance to agreed SLAs and acting as an escalation point to coordinate resolutions of major incidents.
Don't meet all of the requirements below? We would still love to hear from you!
Responsibilities:
Incident Management
Problem Management
Job Specifications:
The IT Incident & Problem Coordinator must be technically creative in leveraging the boundaries of existing assets and personnel to improve service on time and in scope. They must also have outstanding written, verbal, interpersonal communication skills for gathering and analyzing data in a rapidly changing environment. In addition, they should demonstrate the ability to work as part of a team, deal effectively with others, coordinate multiple activities and prioritize conflicting demands to assist with the department’s expected service level agreements (SLA). They must be able to clearly articulate an understanding of Problem, Incident, and Change Management Processes.
A minimum of 3-5 years of work experience with service management tools and processes is preferred. A bachelor’s degree or comparable experience working in a Service Management environment is required. Due to the nature of Information Technology and Service Management, evening and weekend work may be required. ITIL Certification is required within 3 years.
Due to the critical nature of data security, each employee has the responsibility to protect company data. Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality. Guidance is contained in the company information security policies. Violations of policy may result in disciplinary action, up to and including termination.
Adhere to the principle of least privilege to reduce the risk of unauthorized access to critical systems or sensitive data by maintaining account permissions to accounts, processes and programs only required to do the job assigned.
Benefits provided include the following:
EEO
#ZR
#FoundersFCU
Full Time
Banking
$80k-103k (estimate)
04/24/2024
06/21/2024
foundersfcu.com
LANCASTER, SC
50 - 100
1950
Private
WALLACE BOYD
$10M - $50M
Banking