TITLE: Chief Medical Officer

SUPERVISED BY: Chief Executive Officer

STATUS: Full-time, Exempt

MISSION STATEMENT

FoundCare’s mission is to provide quality healthcare and social services for all individuals and families.

DUTIES AND RESPONSIBILITIES:

The CMO will report to and work closely with the CEO. The CMO will also partner with other senior leaders to develop and implement strategies across the organization including policies and plans to meet FoundCare’s short- and long-term objectives.

The CMO must be energetic, with excellent leadership and communication skills, and be prepared to lead by example. They must be able to adapt to the continually evolving environment of a mid-size FQHC, be operations-savvy, and thrive in an autonomous and fast-moving workplace.

The CMO is responsible for administrative oversight and primary care in a Federally Qualified Health Center (FQHC); and provides both oversight for the FQHC and primary care for uninsured and underinsured patients with diverse medical conditions. In coordination with the FoundCare Executive Team, the CMO will be responsible and accountable for all clinical, administrative, and performance improvement activities in the Clinic.

ADMINISTRATIVE RESPONSIBILITIES INCLUDE:

• The development and implementation of systems and processes that ensure the highest quality of care, patient safety, and evidence-based medicine standards.
• Serves as the clinical strategist for FoundCare’s Executive Team and representative of the medical profession to senior executives, the board of directors, and the community.
• Overseeing, directing, and supporting the rendering of medical management decisions that maximize benefits for patients while pursuing and supporting corporate objectives.
• Fully participates in all HRSA and OSV readiness activities and audits.
• The CMO will participate in the Medical Advisory Committee of the Board of Directors.
• The CMO works in conjunction with the CCO and with various clinicians to discuss actual, potential, and alleged risk management cases and potential system improvements to improve care at all medical sites.
• Regularly reviews and revises medical care policies and protocols as standards of care are revised and as directed by licensing, funding, and program organizations.
• Ensures the development and maintenance of statistical data related to patient care and patient outcomes, to continually improve medical practices.
• Conducts regular chart reviews and audits on a spot-check basis in addition to, and as part of, ongoing Quality Assurance programs.
• Initiates and monitors a referral utilization review process.
• Manages all patient care professionals by providing leadership and specific direction. Sets the standards of professional performance for medical and clinical support staff.
• Meeting with staff providers on an ongoing, regular basis to discuss clinical concerns and opportunities for care improvement.
• Providing as-needed consultation support to staff providers on issues relating to health care delivery.
• Implements Quality Assurance, Quality Improvement programs, measures, and monitoring, including performance reviews for medical staff, and a system of peer review. The CMO will report all QI/QAI efforts, identified issues, and tasks as indicated in the QI/QA plan, directly to the Chief Executive Officer, and relevant operational quality committees as applicable
• Examines existing medical care standards, protocols, and practices; revises and enhances; puts in place benchmarks to ensure that patients are receiving the highest quality of care possible.
• Develop, maintain, and expand collaborations with multiple community agencies to support program development.
• Develop a work plan for expanded special programs at all FoundCare clinics. Components include fiscal, quality, efficiency, network, and patient satisfaction.

DIRECT PATIENT CARE:

• Perform patient assessment, and physical examinations, order/perform necessary laboratory and diagnostic tests, proficiency testing, and prescribe and dispense medications in compliance with FoundCare established medical protocols.
• Strictly adhere to universal precautions as established by the Center for Disease Control and Prevention, Occupational Safety and Health Administration.
• Maintain strict patient confidentiality.
• Participate in monthly peer review/chart audit programs.
• Complete documentation of client/patient findings and recommendations at the end of each visit according to established protocols; complete other required forms relating to the patient’s visit.
• Maintain awareness of current clinical treatment and information in the assigned area.
• Manage client prescription refills on the assigned day.
• Participate in staff/student practitioner training and inform support staff of clinical practice updates.

CLINIC OPERATIONS:

• Ensures positive interaction with patients, visitors, and staff.
• Works with other members of the FoundCare management team to implement new clinic operating processes and systems (including EMR) to enhance patient flow, improve clinic administration, and facilitate operating excellence.
• Ensures the efficient functioning of all clinic sites, and coordination of medical and administrative personnel, schedules, policies, and processes.
• Develops, maintains, and monitors medical budgets.
• Maintains credentialing procedures and follow-up for all medical personnel; delineates clinical privileges.
• Review patient grievances; recommend and implement measures to address them.
• Provides oversight of vaccine programs; obtains vaccines from, and submits monthly audits to, the County Health Department.
• Prepares clinics for audits from various agencies and health plans.
• Ensures adherence by medical staff to FoundCare policies related to behavior, attendance, schedules, and dress code.

QUALIFICATIONS:

• Valid license in the state of Florida with no pending or previous disciplinary action from any state licensing entity; must be board-certified in a specialty.
• A minimum of five years’ health care management experience is required.
• Knowledge of state-of-the-art medical scientific and treatment methods in the area of specialty, awareness of current medical, educational, and psychosocial intervention procedures.
• Experience launching medical programs and dealing with program audits. Solid, proven managerial and administrative skills and expertise, preferably in environments featuring ethnically and socially diverse staff and clients, and characterized by time pressure and less-than-optimal staffing levels.
• Creative skill, ability, resourcefulness, and judgment in the analysis and solution of medical, managerial, and administrative problems.
• Experience working with information technology staff to implement and manage sophisticated practice management and/or electronic health software packages.
• Ability to perform clinical responsibilities within the organization’s established guidelines in an organized, efficient manner.
• Ability to relate and communicate well to all cultural and ethnic groups in the community.
• Demonstrated leadership ability, team management, and interpersonal skills.
• Excellent analytical and abstract reasoning skills, plus excellent organization skills.
• Ability to support the goals of the organization.
• Ability to be flexible with work schedules and sites.
• Bilingual (Spanish, English) or (Creole, English) preferred.

FoundCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.