Community Connections YouThrive Program Manager

Job Category: Children & Youth Programs

Job Status: Full-time 

Reports to: VP of Children & Youth Programs

Job Summary: The Community Connections YouThrive Program Manager provides direct program supervision, human resource oversight, planning & implementation, quality assurance controls, & staff training to FAC’s CCYT program. CCYT targets current and former foster youth, ages 17-24, as they transition from foster care to independence as adults, connecting them to community-based resources. The CCYT PM additionally provides support, training, & resource procurement to employees in the Connect Café.

Responsibilities:

Administrative Leadership & Management 

• Supervise CCYT Specialists in providing quality service

• Regularly meet with CCYT Specialists to provide support, guidance, evaluation/feedback

• Complete employee evaluations

• Monitor the workload of the Specialists

• Maintain employee satisfaction, building/maintaining a sense of team

• Identify the training needs & professional development needs of CCYT staff

• Proficient use of SAM database

• Review/approve client narratives, action plans, documentation completed by CCYT staff

• Complete regular formal client file audits & informal audits, of all direct reports

• Assign new referrals to Specialists

• Ensure Specialists follow all requirements of the initial narrative process

• Assist staff with client visits & follow-up meetings

• Ensure clients receive proper support & advocacy

• Maintain strong, open communication with the VP of Children & Youth Programs regarding services delivered, concerns or questions

• Create/maintain community connections to increase program referrals, with other partner agencies/community stakeholders

• Some travel in KS & MO to attend and/or present, conduct CCYT training/presentations, complete assessments on clients

• Commitment to the mission & core values of FAC

• Work with colleagues of all demographics to effectively and efficiently serve clients

• Actively participate with all agency departments & attend trainings and meetings

• Model ethical/professional behavior

• Other duties as assigned with or without accommodation

Outcome Planning/Program Quality Improvement (PQI) 

• Measure the effectiveness of the program, both internal & external

• Implement/lead a continuous quality improvement process

• Review client files for quality assurance

• Participate in client audit reviews; make updates/changes

• Evaluate/implement service improvements

Financial Management 

• Oversee budget to ensure fiscally sound operations that meet budget expectations

• Provide required information for state-contracted billing and other month-end reports

• Report progress & challenges to the VP of Children & Youth Programs and CFO

• Assist with the execution of grants as required

Strategic Planning 

• Assist in implementing growth strategies

Qualifications & Preferred Skills 

• Experience in any of the following: foster care, kinship care, homelessness, mandatory family-centered systems of care services in their home

• BA/BS in social work, psychology, public administration, or a related human services field preferred

• Previous leadership/management experience preferred

• 2 years experience in non-profit social service agencies required; experience working directly with at-risk youth preferred

• Flexible self-starter able to multi-task; detail-oriented; able to meet deadlines

• Strong communication & interpersonal skills respectful of children, adults, and their families

• Teachable, team player; patient & compassionate

• Understands/respects the necessity for confidentiality

• Positive and calm presence in all situations

• Excellent written & verbal communication skills

• Organizational & planning skills

• Commitment to support & advocacy for foster and adoptive families

• Experience working with marginalized communities with a nuanced understanding of systemic oppressions

Compensation & Benefits 

• Compensation commensurate with experience

• Comprehensive benefits package including: 

• Medical & dental insurance: 80% of premiums covered for employee/ dependents

• Vision insurance: 100% of premiums covered for employee/dependents

• Health Reimbursement Account (HRA) with generous employer contribution

• Life insurance & long-term disability provided at no cost to employee

• Voluntary life & short-term disability options available

• 403(b) retirement plan with up to a 6% employer match

• Flexible Spending Account with medical expense & dependent care options

• Employee Assistance Program, with 8 annual visits 100% covered

• Education Tuition Assistance available

• Generous paid time off and holidays

FosterAdopt Connect does not and shall not discriminate on the basis of race, color, religion, gender identity, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its programs or services. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and members.