**Job Title: Remote ATM Service Technician**

**Job Summary:**

The Remote ATM Service Technician is responsible for providing technical support to customers remotely via phone, with approximately 30% of the role involving field visits for maintenance and installation tasks. This position requires monitoring service phones, troubleshooting ATM issues, and ensuring customer satisfaction through efficient problem resolution.

**Responsibilities:**

1. Monitor service phones and respond promptly to customer inquiries regarding ATM functionality and technical issues.

2. Troubleshoot ATM problems remotely by guiding customers through diagnostic procedures and software adjustments.

3. Escalate complex issues to on-site technicians or senior support staff for further investigation and resolution.

4. Coordinate with field technicians to schedule and prioritize service visits for hardware repairs, installations, and maintenance.

5. Provide technical training and guidance to customers on ATM usage, troubleshooting techniques, and preventive maintenance.

6. Maintain accurate records of service requests, troubleshooting steps, and resolution outcomes for documentation and analysis.

7. Collaborate with internal teams to identify recurring issues, recommend improvements, and implement solutions to enhance ATM performance.

8. Stay updated on industry trends, software updates, and security protocols related to ATM servicing and support.

9. Adhere to company policies, procedures, and quality standards while delivering exceptional customer service.

10. Participate in on-call rotations and occasional travel to customer sites for hands-on support and emergency repairs as needed.

**Qualifications:**

1. High school diploma or equivalent; technical certification or degree in electronics or related field is preferred.

2. Proven experience in ATM servicing, technical support, or IT helpdesk roles with a focus on remote troubleshooting.

3. Strong knowledge of ATM hardware, software, networking concepts, and troubleshooting techniques.

4. Proficiency in using remote desktop tools, diagnostic software, and ticketing systems for service management.

5. Excellent communication skills to interact with customers, colleagues, and vendors professionally and effectively.

6. Ability to work independently, prioritize tasks, and multitask in a dynamic and fast-paced environment.

7. Analytical mindset with problem-solving skills to diagnose issues, identify root causes, and implement solutions.

8. Flexibility to work non-traditional hours, including evenings, weekends, and holidays, based on customer needs.

9. Valid driver's license and willingness to travel occasionally for field visits and onsite support.

10. Commitment to continuous learning, professional development, and adherence to industry standards and best practices.

**Benefits:**

- Competitive salary with performance-based incentives

- Remote work flexibility with a blend of phone support and field assignments

- Opportunities for career growth, skill development, and certifications

- Supportive work culture with a collaborative team environment and ongoing training

**Application Process:**

Qualified candidates are invited to submit their resume and cover letter highlighting their relevant experience and skills in ATM servicing and remote technical support. Successful applicants will undergo interviews and assessments to determine their fit for the role.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Lakewood, WA 98499 (Required)

Ability to Relocate:

• Lakewood, WA 98499: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Lakewood, WA 98499