Forward Slash Technology (FST) is a St. Louis-based information technology managed services and telecommunications provider, offering a wide variety of voice, data and security services. Our company helps businesses prepare and develop an IT plan and budget, determine the best Internet Service Provider, select appropriate hardware and offer IT support services. We are NOT a staffing company.

This position will be responsible for the installation, configuration and maintenance of telephone systems. They will provide support to end users relating to their telecommunications infrastructure components. The Telecommunication Engineer will perform a variety of technical tasks including the following.

Responsibilities:

• Install, configure, and maintain telephone systems
• Accurately troubleshoot and decipher problems by asking probing questions and utilizing available resources
• Respond, research, and resolve end user telephony inquiries via phone and email
• Accurately troubleshoot and decipher problems by asking probing questions and utilizing available resources
• Log all trouble calls and requests in ticket queue
• Document detailed descriptions of problems and resolutions in ticket queue
• Assist users with issues regarding the day-to-day use of their desktop phones
• Monitor and manage Ticket Queue which includes following up on all outstanding calls and open tickets to ensure timely resolution and customer satisfaction
• Monitor servers, backups, email, web filters and spam filters and engage 3rd party service providers regarding outages as needed
• Handle additional customer support related duties, as needed
• Additional duties as assigned

Preferred Qualifications

• Excellent customer service, communication, and analytical skills
• Positive, professional, team player attitude
• Strong work ethic and ability to self-motivate
• Ability to organize, multi-task, and prioritize work in a fast-paced, changing environment
• Technical aptitude with a focus on continuous learning and development
• Knowledge of VoIP, SIP and diagnostic tools
• Knowledge of and experience with Mitel 5000 and Mitel 3300
• Understanding of LANs & WANs (router setup, switches, etc.)
• Ability to learn and expand skills sets in a variety of technical areas
• Associates Degree in Computer Science or related discipline