Looking for an exciting opportunity to jumpstart your career with a company that prioritizes patient satisfaction and growth? Look no further than Forward Healthcare! We are currently seeking a qualified and motivated Administrative Support Specialist to join our team. In this role, you will play a pivotal part in managing patient relationships and directly contributing to our company's success.

As an Administrative Support Specialist, your primary focus will be on meeting the needs and requests of our patients while ensuring they have a positive experience. You can expect to engage with a diverse range of patients on a daily basis, utilizing both inbound and outbound emails and calls. Though previous experience sleep medicine or related fields is advantageous, we are more than willing to provide training to the right candidate who demonstrates excellent communication skills, a passion for learning, and a genuine desire to advocate for patients' healthcare needs.

At Forward Healthcare, our ultimate goal is to consistently provide exceptional service to our patients through consulting and education. Join us, and you'll have the opportunity to fulfill the following responsibilities:

Responsibilities:

• Demonstrate commitment by following through on patient communication (calls and emails) until satisfaction is achieved.
• Seek to deeply understand patients' needs and concerns, promptly addressing them.
• Prepare for office inspections, ensuring continuous readiness.
• Verify compliance, completeness, and accuracy of data by examining documents.
• Collaborate with colleagues to achieve departmental and company success.
• Build patient loyalty through delivering iconic patient experiences.

Skills:

• Previous experience in DME or Medical Devices is beneficial but not required; new college graduates are encouraged to apply.
• Proven track record of successfully meeting goals.
• Proficiency in relevant computer programs and telephone systems (e.g., Salesforce, Ring Central Phone system, Microsoft Office, TEAMS).
• Ability to learn about our products and services and effectively communicate them to patients, coworkers, and staff.
• Exceptional communication and interpersonal skills.
• Strong multitasking, prioritization, and time management abilities.
• A minimum of a high school diploma is required.

Schedule:

This is a full-time position from Monday to Friday, with hours varying between 8:00 AM and 5:00 PM EST. You will be joining us onsite at our Glen Burnie, MD, office. Additionally, you can enjoy paid holidays, paid time off (PTO), and attractive benefits.

If you're eager to make a difference, grow your skills, and contribute to the well-being of our patients, we want to hear from you! Join our team at Forward Healthcare and take the first step towards a rewarding career. Apply today and unlock your potential with us!

Job Type: Full-time

Expected hours: 40 per week

Benefits:

401(k)

Dental Insurance

Health Insurance

Paid time off

Vision insurance