At Piper Fire Protection, Inc., A Fortis Fire & Safety Brand, we provide industry-leading fire protection services across the United States. Our ever-growing footprint can be seen in California, Florida, Texas, and Chicago and we are acquiring new brands all the time.

Our team provides a full spectrum of specialized and certified service professionals to support your company and protect your building with the peace of mind of properly installed and maintained fire and life safety systems.

Here at Fortis and throughout our family of brands, we value our employees and offer competitive benefits which include:

• 2 weeks of paid vacation
• 1 week of paid sick time
• 10 Company Paid Holidays
• Other paid time off (jury duty, bereavement)
• Competitive pay
• 401k with company match
• Medical, Dental, and Vision
• Company-paid Life Insurance
• Company-paid Short-term Disability
• Supplemental Long-term Disability and Life Insurance Packages
• Legal Insurance
• Pet Insurance
• Career Advancement Opportunities

The Alarm Service Coordinator provides quotes, schedules service repairs, and provides overall general administrative support to the alarm service department.

Essential Duties & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Answers and fields service department phone calls, as well as returning calls and emails to customers in a professional and helpful manner.
• Quotes new and existing customers on a variety of service repair needs.
• Tracks service requests, ensuring that they are all handled in a timely manner.
• Maintains an open line of communication with the field supervisor and technicians, whether it is in reference to jobs, paperwork etc.
• Processes all incoming service work and prepares invoices to be sent to customers.
• Able to communicate effectively in both written and verbal mediums Schedules necessary services for customers when required.
• Processes quote approvals.
• Process incoming parts needed for service repairs.
• Ensures all technicians are appropriately badged.
• Responsible for ordering materials for jobs.
• Assists customers with monitoring needs, such as placing accounts on test or updating monitoring contacts.

Required Qualifications

• High school diploma or equivalent.
• Two years of administrative experience.

Preferred Qualification

• Associate’s degree.
• Three or more years of related experience.

Compensation $19-$20/hour

Physical Requirements

While performing the duties of this job, the Team member is regularly required to use hands to finger, handle, or feel and talk or hear. The Team member is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The Team member is frequently required to stand, walk, sit, and climb stairs, or balance. The Team member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Piper Fire Protection, Inc. is an EEO Employer. We select people on the basis of skill, training, ability, attitude, and character without discrimination with regard to age, sex, color, race, creed, national origin, religious persuasion, marital status, political belief, or a disability that does not prohibit performance of essential job functions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.