The Support Agent works in the office and act as the first level support to our customers This includes communication via e-mail tickets and phone. Your ongoing developed knowledge of our products and the ability to interpret functionality into solutions for clients is at the core of the position and growth.

COMMON CORE ROLES

• Understand the industries we service and how the software is used to solve industry specific problems.
• Communicate with clients via phone and email.
• Be proficient using and navigating the internet, have basic Excel, Word, and PDF knowledge, use keyboard shortcuts and be a strong typist with proper grammar.
• Possess the ability to verbally communicate with clients.
• Be comfortable and confident mitigating customer issues.
• Precise written skills to document client requests in the ticketing system.
• Ability to translate technical and business problems into software solutions.
• Ability to learn and adapt quickly as there are frequent changes to industries and software will require you to learn new methods, processes, or software functionality quickly.
• Work independently and are responsible for accomplishing tasks.
• Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

ADDITIONAL RESPONSIBILITIES

• Perform daily duties in line with Debt Pay, Inc.’s Information Security Policies and Procedures.
• Ensure that Information Confidentiality, Integrity and Privacy is always maintained with processing information assets.
• Delivers great results, provides a superior brand experience for customers and employees.

• Demonstrates ability to complete multiple tasks simultaneously.
• Proven ability to work with highly confidential information and possesses conflict management skills.
• Demonstrates ability of basic computer skills (Microsoft Office), PC and/or Mac experience.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Able to communicate with clients and employees in a professional, friendly, and diplomatic manner.