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Forterra Concrete Products
Rapid City, SD | Full Time
$38k-49k (estimate)
0 Months Ago
Appliance & Furniture RentAll
Rapid City, SD | Full Time
$38k-48k (estimate)
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Planet Fitness
Rapid City, SD | Full Time
$38k-48k (estimate)
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Ebrandon
Rapid City, SD | Full Time
$32k-40k (estimate)
4 Days Ago
Sherwin-Williams
Rapid City, SD | Full Time
$45k-56k (estimate)
11 Months Ago
Domino's
Rapid City, SD | Full Time
$31k-39k (estimate)
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Domino's Franchise
Rapid City, SD | Full Time
$33k-41k (estimate)
1 Month Ago
Customer Service Coordinator
$38k-49k (estimate)
Full Time 0 Months Ago
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Forterra Concrete Products is Hiring a Customer Service Coordinator Near Rapid City, SD

Essential functions include:

  • Actively support and adhere to the company’s health & safety, quality and environmental compliance programs.
  • Develop and maintain all drawings from customer specifications.
  • Coordinate with customer and Sales Representative on order status through delivery. Work with customers to answer questions and receive approvals.
  • Develop production drawings for manufacturing.
  • Data entry of order information and customer delivery dates in the database/ERP (Syteline) system.
  • Prepare quote information on bids or negotiated projects for quotes processing.
  • Initiate orders of special auxiliary components in accordance with the contract.
  • Organize and maintain the project filing system.
  • Assist other Project Coordinators when they have schedule conflicts.
  • Assist sales in managing the risks associated with project contracts to minimize Forterra’s exposure to financial loss and liability.
  • Manage the project through all associated Forterra departments.
  • Process change orders as the project proceeds and mitigate the costs where possible recognizing production schedule constraints.
  • Notify sales and/or the customer immediately of delays caused by others.
  • Know the schedule for all phases of the project and make sure the customer’s and productions needs are met at all times.
  • Regular, timely attendance to meet customer/company needs in an efficient and effective manner.
  • Performs special projects or assignments as directed.

Qualified candidates should possess the following:

  • Business/technical degree (two year) in civil engineering or drafting.
  • Basic knowledge of civil engineering concepts.
  • AutoCAD and related design software proficiency. Proficient computer skills, including Microsoft Excel.
  • Works as an effective and proactive team player; understands the importance of supporting our customers and sale’s team.
  • Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Communicates clearly and effectively both orally and in writing to all levels of people inside and outside the organization.
  • Ability to apply effective time management and self-management skills. Ability to be flexible and productive in an environment with regular interruptions.
  • Superior organization, prioritization and proactive problem solving skills.
  • Self-directed and motivated to continually evaluate and improve processes and procedures.
  • Demonstrated success in balancing multiple priorities and deadlines in a fast-paced, evolving environment.
  • Strong written and verbal communications skills and ability to present oneself and communicate in a professional, positive, and courteous manner at all times with customers and all levels of employees.
  • Proficient computer skills, including Microsoft Excel, Word, Outlook and database systems. AutoCad experience a plus.
  • Demonstrated pattern of positive attitude, strong work ethic and dedication.
  • Must have a valid drivers’ license and ability to travel 5-10 percent of the time to plant locations and/or meetings.

Employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. We offer a comprehensive package of compensation and benefits programs that include medical, dental, flex spending, HSA, life insurance, short and long-term disability, a vision plan, 401(k) contribution, PTO and 10 holidays.

Forterra Building Products is proud to be an Equal Opportunity Employer, committed to workplace diversity - M/F/D/V. Forterra is a drug-free workplace.

Job Summary

JOB TYPE

Full Time

SALARY

$38k-49k (estimate)

POST DATE

04/11/2023

EXPIRATION DATE

04/03/2024

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The job skills required for Customer Service Coordinator include Problem Solving, Futures, Life Insurance, Verbal Communication, Time Management, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Coordinator job description and responsibilities

Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.

01/06/2022: Las Cruces, NM

The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.

02/22/2022: Amarillo, TX

The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.

02/13/2022: Kingsport, TN

Deliver excellent customer service and lead by example.

01/09/2022: Baton Rouge, LA

Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.

02/25/2022: Harlingen, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Coordinator jobs

A passionate customer service advocate with strong critical thinking skills.

01/23/2022: Rochester, MN

CS coordinator may also provide the clients with product and service knowledge.

12/21/2021: Scranton, PA

The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.

03/15/2022: Akron, OH

The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.

03/02/2022: Albuquerque, NM

As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.

01/08/2022: Cedar Falls, IA

Step 3: View the best colleges and universities for Customer Service Coordinator.

Butler University
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