The Department of Social Services is seeking highly motivated, dependable professionals with advanced communication and exceptional customer service skills for the Food and Nutrition Recertification Services and the Applications program unit. The person in these positions will lead and mentor Income Maintenance Workers in the Income Support Division of Forsyth County Department of Social Services. The ideal candidate should also be proficient in Microsoft software applications as well as be familiar with the computer systems associated with the Food and Nutrition Services.
Individual must support the Forsyth County Guiding Principles of WeCare : Integrity, Awareness, Accountability, Respect and Excellence
This position calls for the ability to work in a fast-paced, continuously evolving environment.Graduation from high school or GED and two (2) years of experience as an Income Maintenance Caseworker or closely related experience.
A higher education level may be considered as a substitution for all or part of the experience requirement.
Knowledge of NCFAST is preferred.
Ability to type 45 works per minute (or faster) is preferred.Work includes training and mentoring Income Maintenance Case workers on county policy and procedures, assisting employees and customers with inquiries, copies, checking agency mail, covering a caseload, processing cases, or providing assistance regarding Food and Nutrition Recertification Services or Applications programs. The person in these positions is responsible for monitoring and managing the assigned Team in Food & Nutrition Services Recertifications or Applications in the absence of the Supervisor.  
The successful candidate must be able to interpret complex rules and regulations and use good judgment to make appropriate eligibility decisions. They must have exceptional organizational skills, the ability to perform basic mathematical calculations, the ability to work quickly within deadlines, have a basic knowledge of universal computer technology and general office equipment, and be able to thrive in a team-oriented environment.