JOB
The Department of Social Services is seeking highly motivated, dependable professionals with advanced communication and exceptional customer service skills for Family & Children’s Applications.
EXAMPLE OF DUTIES
The Income Maintenance Caseworker III position requires the ability to multitask and manage multiple assignments at any given time. The Income Maintenance Caseworker III will assist the supervisor in auditing case records, being a policy resource for staff, and completing various reports and paperwork all within set deadlines. This person will train, coach, and mentor new staff and will assist in being responsible for monitoring the quality and quantity of work produced within the unit.Individuals must support the Forsyth County Guiding Principles of WeCare which include Integrity, Awareness, Accountability, Respect, and Excellence
SUPPLEMENTAL INFORMATION
Essential Duties and Responsibilities Essential functions include but are not limited to: Lead and mentor Income Maintenance Workers in the Income Support Division of Forsyth County Department of Social Services. Work includes training and mentoring Income Maintenance Caseworkers on county policy and procedures, Assisting employees and customers with inquiries, copies, checking agency mail, covering a caseload, processing cases, Providing assistance regarding FCMA Applications programs. Responsible for monitoring and managing the assigned Team in Family & Childrens Applications in the absence of the Supervisor. Interpret complex rules and regulations and use good judgment to make appropriate eligibility decisions. Must have exceptional organizational skills, the ability to perform basic mathematical calculations, the ability to work quickly within deadlines, Must have a basic knowledge of universal computer technology and general office equipment and be able to thrive in a team-oriented environment.