18 Customer service agent Jobs in Somerville, MA
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Formlabs is Hiring a Customer service agent Near Somerville, MA
Department : Global Services
Location : Somerville, MAUser satisfaction lies at the heart of Formlabs success. The capabilities of our technology are growing rapidly, and so are the needs of our team.
Were looking for : Our incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live trainings.
If youre looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a Customer Service Agent.
- Flexible vacation
- Premium coverage for medical, dental, and vision plans
- Paid parental leave
- Commuter benefits
- Unlimited 3D prints
Customer Service Agent
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.
- Expert teachers to help our customers learn the ropes of 3D printing
- Problem solvers to figure out what went wrong and how to fix it
- Empathetic communicators to keep our users trust
The Job :
- Support users in learning the ins and outs of 3D printing
- Act as the first point of contact for prospective and returning customers, answering their questions or routing them to the appropriate channels
- Keep customers ridiculously happy
- Print in 3D to your hearts content
You :
- Love to make your customers day by not only answering their questions, but also anticipating those to come
- Can communicate with grace without being face to face with users
- Easily make friends with new technology
- Have a knack for problem solving and getting to the bottom of things
- Excited about learning and always want to know more
- Get bonus points if you are bilingual in Spanish or French!
Our Perks :
Even if you don't check every box, but see yourself contributing, please apply. *Help us build an inclusive community that will change the face of 3D printing.*
To all recruitment agencies : Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location.
Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.
Last updated : 2024-03-07
Job Summary
Full Time
Print & Book Publishing
$43k-54k (estimate)
01/24/2023
04/03/2024
formlabs.com
SOMERVILLE, MA
200 - 500
2011
Private
MAXIM LOBOVSKY
$50M - $200M
Print & Book Publishing
Related Companies
About Formlabs
Formlabs is a Massachusetts-based manufacturer and distributor of SLS 3D printers and related consumables for industries such as dental, medical, engineering, and jewelry.
The job skills required for Customer service agent include Customer Service, Problem Solving, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service agent positions, which can be used as a reference in future career path planning. As a Customer service agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service agent. You can explore the career advancement for a Customer service agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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