Job Overview

We are looking for a passionate Customer Success Consultant who will partner and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your territory of assigned clients and educating customers on new solutions. You will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client’s needs.

Responsibilities & Duties

The Customer Success Consultant (CSC) owns the business relationship with our valued customers. The CSC is motivated and rewarded by driving client retention, driving enhanced business solutions, and identifying opportunities to extend products and services into the client account. The desired outcomes that a CSC will be measured are by increased retention and satisfaction rates, increased utilization of additional products and services (adoption), and an increase in overall lifetime value of each account.
For this position, the ideal candidate will have account management and/or sales experience. Industry experience is a plus.

Specific responsibilities include but are not limited to:

• Operate as a key point of contact for your assigned customers
• Maintain and develop existing customer relationships
• Advise customers on how to best utilize their foreUP solutions and update on new solutions as they become available
• Identify and grow sales opportunities within assigned territory
• Record all activity in our customer relationship management database
• Execute on strategies developed and communicated by sales management

Qualifications & Experience

• Proven account management experience or other relevant experience
• Demonstrate ability to communicate and influence verbally and in writing
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• An understanding of the public golf industry
• Technology savvy
• Effective time management and project management skills
• Ability to work independently in a fast-paced environment with changing priorities.
• 3 years of relevant experience
• Bachelor’s Degree preferred

Clubessential Holdings/foreUP is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.