Essential Duties and Responsibilities

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

• Technical
  • Maintain the physical condition of the property according to Company operating and safety standards and ensure that service requests are performed correctly and in a timely manner.
  • Providing technical skills and training to the maintenance team. Maintain hazard communications program.
  • Teach and promote safe work practices.
  • Attend and participate in technical training programs to maintain personal skill level.

• Personnel Management
  • Responsible for recruiting, hiring and quality of staff and recommend promotions and terminations when necessary.
  • Communicate professionally and delegate effectively with staff members.
  • Document all counseling sessions.
  • Ensure the staff is motivated and functions as an effective team.
  • Comply with all personnel management policies and procedures.
  • Develop staff through continuous motivation and training.

• Administrative
  • Adhere to budget guidelines and obtain competitive bids on major expenses.
  • Purchase supplies as necessary using standard purchase order system and proper bidding procedures.
  • Prepare staffing schedules consistent with property needs.
  • Monitor inventory of parts and supplies and appropriate levels.
  • Participate in Company meetings, as required.

• Quality Control
  • Ensure that the physical condition of the property is maintained according to Company operating and safety standards.
  • Organize and prioritize service requests and ensure all service requests and repairs are made correctly and in a timely manner.
  • Oversee completion of service requests in 24 hours or per property policy.
  • Inspect grounds, buildings and other property features as required to minimize liability concerns.
  • Oversee turnkey operations and ensuring that vacant apartments are made rent-ready in a timely manner.
  • Maintain an effective preventative maintenance program.
  • Maintain an organized, clean and safe work area.
  • Ensure adherence to the Company’s safety and hazard communications programs, policies and procedures.
  • Teach and promote safe work practices to staff.

• Customer Service
  • Maintain a high level of customer service.
  • Communicate effectively with residents, fellow associates, vendors and supervisors.

Knowledge, Skills, Abilities

Must be able to diagnose problems and repair the following:

• Major appliances
• HVAC (EPA Certification)
• Basic – Intermediate plumbing
• Basic – Intermediate electrical (when no license required)
• Sheetrock
• General carpentry
• Pool care (if required by property)
• Roof and gutter repair
• Wallpaper/painting
• Foundation/sidewalk repairs
• Irrigation and maintenance repairs
• Landscaping
• Ice and snow removal

In addition, the position requires the following skills:

• Ability to deal well with people
• Good verbal communication skills
• Strong customer service skills

Licenses

• EPA certification, Type I and II
• Valid driver’s license and current automobile insurance
• Other licenses and certifications as required by state or federal law.3

Training

Attend and participate in the FAM, LLC technical training from Regional Maintenance Coordinator programs as required to maintain personal and professional skill level.

Attendance

The position requires ability to work 40 hours per week. Weekends as circumstances warrant; on-call on a rotating basis and for emergencies.

Required Education and Experience

• No specific level of education required.
• Minimum three (3) years’ previous experience in property management maintenance, other building maintenance or related trade. Older properties (5 years) may also require previous renovation experience.

Physical Requirements

Maintenance will spend 90 to 95 percent of their time performing hands-on repairs/maintenance work. The remaining time will be spent supervising the work of other employees and outside contractors. The position requires ability to transport or move up to 50 pounds variable distances; the mobility and flexibility to use ladders and to access and work in confined spaces or at heights in excess of nine feet; the ability to work outdoors in temperatures exceeding 90 degrees or below 32 degrees Fahrenheit. Ability to personally perform general maintenance repair tasks without endangering themselves, residents or fellow employees.

Working Conditions/Tools Required

The position requires employees s to furnish their own tools and vehicle to perform daily routine tasks around the property. Persons must be able to drive the vehicle without jeopardizing the safety of residents and fellow employees.

The position requires employees to be able to use general maintenance equipment including, but not limited to: hand tools, power tools, ladders, dollies, jacks, motors, pumps, compressors, blower equipment, augers, calipers, volt meters, testing meters, refrigerant, recovery units, landscaping equipment, vacuum pump, pool chemicals and required safety equipment, etc.

The position requires individuals to wear company specified maintenance uniform apparel and safety equipment as required.