We are currently also looking for:

• 3rd Level Technical Systems Support

Position Details

• Location: St. Louis, MO
• Position Title: 3rd Level Technical Systems Support
• Position Type: Full-Time
• Compensation: Competitive Salary-Benefits

Duties and Responsibilities

• Work with IT staffs, maintenance departments, SME(Subject Matter Experts)
  and vendors to resolve issues
• Focus on root cause analysis and minimizing production downtime.
• Provide on-call, 24 hour support (approximately 1 week/month)
• Provide design groups/ vendors/ developers with detailed and
  accurate descriptions of problem/ resolution so that those groups
  are able to incorporate solutions into their product design/ application.
• Provide frequent updates to customers on status of issues and document
  recovery procedures where applicable. Mentor customers in these procedures
  to increase their understanding of these systems.

Requirements

• BS Degree in Engineering, Computer Science, or related discipline
  preferred but not a requirement
• Technical level knowledge with:
  • Relational databases (Oracle, sybase), stored procedures and replication servers
  • Operating Systems
  • Process Control Software (Rockwell, Intellution, FactoryLink)
  • Networking - TCP/IP
• Analytical troubleshooting and diagnostic tools such as Perfmon, Procmon,
  and Wireshark as well as similar network analyzer packages.
• Strong trouble shooting and problem solving skills; ability to work in fast-paced
  environment under pressure.
• Excellent communication/ organizational/ customer service skills.
• Ability to work in a team environment with peers and management while also
  providing direction and technical leadership to others.