Fordland Clinic is looking for a Front Office Specialist for our location in Springfield - come join our team!

Front Office Specialists are very important to our mission - to provide the same access to quality healthcare for everyone, no matter their income or insurance. They are the first voice a patient will hear when they call us, the first face a patient will see when they visit us, and it is the first impression of our team that a patient will have. The right person for this role is friendly and outgoing, both in person and on the telephone.

Front Office Specialist Duties and Responsibilities (included, but not limited to):

• Excellent customer service providing a warm welcome to all caller, patients, coworkers, and visitors
• Answer, screen, and route incoming calls and provide needed information.
• Schedule, cancel, reschedule and confirm appointments.
• Create accounts for new patients.
• Update patient information. (name, address, phone number, insurance information, etc.)
• Check patients in and out.
• Make any needed follow-up appointments.
• Daily scan any patient information that comes into the office by fax, mail, and hand-delivered into the EMR/EDR then give the original to the appropriate provider.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Moderate comfort level utilizing computers and technology
• Excellent customer service, telephone, listening, and verbal & written communication skills
• Professional demeanor and excellent judgment
• Detail-oriented

Education and Experience Requirements

• High school diploma or equivalent
• Experience in customer service
• Experience in health care office preferred

Work hours: Part-time position, approximately 20 hours per week. Clinic hours are 8:00 am to 5:00 pm Monday through Friday. This position may be scheduled to work any of the days the clinic is open and is scheduled to arrive 15 minutes prior to opening and may be scheduled to leave one hour after closing but may leave earlier if work is complete.