Job Summary:
Are you ready to come work for a company who appreciates you and rewards you for performance? If so, Ford of Harvey is seeking a dedicated and experienced individual to join our team as a Service Manager. As the Service Manager, you will be responsible for managing and overseeing the daily operations of our service department. This includes leading a team of technicians and ensuring excellent customer service, as well as maintaining and exceeding sales goals.
Compensation & Benefits:
This is a full-time position with a base salary plus commission structure, offering a competitive annual compensation of $90,000 to $125,000 annually, paid semi-monthly. In addition, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, 401k plan, paid time off, employee discounts, and more.
Responsibilities:
- Manage and oversee the daily operations of the service department
- Develop and implement strategies to increase service department sales and profitability
- Hire, train, and supervise a team of technicians to ensure efficient and high-quality repairs and maintenance services
- Oversee the scheduling of service appointments and ensure customer satisfaction
- Maintain accurate records of service department activities and financials
- Monitor and analyze Key Performance Indicators (KPIs) to identify areas for improvement and implement necessary changes
- Ensure compliance with all safety and company policies and procedures
- Collaborate with other departments to provide excellent customer service and promote cross-selling opportunities
- Stay updated on current automotive technology and trends to provide knowledgeable and accurate information to customers
- Resolve customer complaints and issues in a timely and professional manner
- Contribute to the development and implementation of marketing strategies to promote the service department and increase sales
Requirements:
- High School Diploma or equivalent required, Bachelor's degree preferred
- Minimum of 3-5 years of experience in an automotive service or related field
- Previous management experience preferred
- Strong leadership, communication, and interpersonal skills
- Proficient in automotive technology and repair processes
- Excellent customer service and sales skills
- Ability to multitask and work in a fast-paced environment
- Must be organized, detail-oriented, and able to prioritize tasks effectively
- Proficient in Microsoft Office and automotive software systems
- Valid driver's license and clean driving record
EEOC Statement:
Ford of Harvey is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other basis protected by applicable law. We are committed to creating a diverse and inclusive workplace where all team members are valued and respected.