25 Customer Service Leader Jobs in Henrico, VA
Food Lion is Hiring a Customer Service Leader Near Henrico, VA
Job Overview:
We are seeking a highly motivated and experienced Customer Service Team Lead to join our team. As a Customer Service Team Lead, you will be responsible for overseeing and managing a team of customer service representatives, ensuring exceptional customer service and satisfaction. This is a full-time position with competitive pay.
Responsibilities:
- Provide leadership and guidance to the customer service team
- Train and onboard new team members
- Monitor and evaluate team performance, providing feedback and coaching as needed
- Handle escalated customer inquiries or complaints in a professional and timely manner
- Collaborate with other departments to resolve customer issues and improve processes
- Conduct regular team meetings to communicate updates, goals, and expectations
- Assist with scheduling and staffing needs to ensure adequate coverage
- Maintain accurate records of customer interactions and transactions
Skills:
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities
- Experience with product demos and technical sales
- Proven track record in upselling and sales techniques
- Proficient in cash handling, POS systems, and cash register operations
- Bilingual proficiency is a plus
- Knowledge of appliance sales is preferred
- Exceptional phone etiquette
We offer competitive pay, opportunities for career growth, and a positive work environment. If you are a self-motivated individual with excellent leadership skills and a passion for delivering exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Team Lead!
Job Type: Part-time
Pay: $12.50 - $15.00 per hour
Expected hours: No more than 30 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
Ability to Commute:
- Henrico, VA 23228 (Required)
Work Location: In person
Job Summary
Part Time
Retail
$42k-54k (estimate)
05/18/2024
09/11/2024
foodlion.com
GREENSBORO, NC
500 - 1,000
1957
BRENT PETERS
<$5M
Retail
Related Companies
About Food Lion
Food Lion, based in Salisbury, N.C., and its 82,000 associates have a longstanding history of serving its customers and communities through 10 Southeastern and Mid-Atlantic states. Since 1957, we have been connected to the towns and cities we serve by providing an easy shopping experience anchored by a strong commitment to affordability, freshness and the communities we serve. By serving more than 10 million customers a week, our associates make sure our customers can always count on us to meet their needs. In addition, we make sure that our neighbors can count on us too. Through Food Lion Fee...ds, we are working to end hunger in our local communities by committing to donate 500 million meals through food donations, volunteer service and other impactful hunger-relief initiatives.
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The job skills required for Customer Service Leader include Customer Service, Leadership, Communication Skills, Scheduling, Problem Solving, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Leader. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Leader. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Leader positions, which can be used as a reference in future career path planning. As a Customer Service Leader, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Leader. You can explore the career advancement for a Customer Service Leader below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Leader, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Leader for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Leader job description and responsibilities
Distribute and respond to escalated customer service calls and correspondence. Performs account maintenance functions, documentation reviews, and file administration.
02/25/2022: Longview, TX
Reporting to the Operations Manager, the Customer Service Leader will lead and develop a team of experienced and non-experienced Customer Account Representatives.
01/27/2022: Nashua, NH
The Customer Service Leader will ensure the training, conduct, and performance of their team.
12/22/2021: La Crosse, WI
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
12/13/2021: Somerset, NJ
Understands and recognizes coworkers contribution through customer feedback surveys and team recognitions.
02/16/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Leader jobs
As customer expectations change, driven by digitalization and the emergence of new resolution channels, service leaders must maintain a high-quality customer experience and adopt to the trend.
01/07/2022: Rochester, NY
Set an example for team members of commitment, customer service activities, work ethics and habits and personal character.
01/13/2022: Cleveland, OH
Customer service leaders need to always be there to assist their team whenever necessary.
01/26/2022: Columbia, SC
Engage employees to follow the customer service mission and vision.
03/04/2022: Port Arthur, TX
Make time for strategic thinking and involve your team in brainstorming to come up with a better strategy in meeting your metrics.
02/10/2022: Tulsa, OK
Step 3: View the best colleges and universities for Customer Service Leader.
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