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The Express Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for express repair matters, the Express Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Express Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Full Time
$40k-50k (estimate)
04/20/2024
04/26/2024
The job skills required for Express Service Advisor include Customer Service, Problem Solving, Communication Skills, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be an Express Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Express Service Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Express Service Advisor positions, which can be used as a reference in future career path planning. As an Express Service Advisor, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Express Service Advisor. You can explore the career advancement for an Express Service Advisor below and select your interested title to get hiring information.