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Position Overview:
The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction.
Responsibilities:
Qualifications:
Full Time
$71k-95k (estimate)
06/01/2024
06/20/2024
follettlearning.com
Mchenry, IL
500 - 1,000
The following is the career advancement route for Tech Support Analyst positions, which can be used as a reference in future career path planning. As a Tech Support Analyst, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tech Support Analyst. You can explore the career advancement for a Tech Support Analyst below and select your interested title to get hiring information.