Our customer base is growing so our team is growing as well! We have a great opportunity for two Field Services Engineers to join our Managed Services team. The successful hires will be an integral part of a collaborative team providing IT consulting, network administration, field and remote technical support to our clients. Our Managed Services practice offers a full range of services, whether a client has an existing IT department that’s looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we’ve got them covered. Inquire today about this exciting opportunity to take your career to the next level!

Some responsibilities include but are not limited to the following:

• Provides strong knowledge of IT/IS technology in a production environment to clients
• Travels to a variety of client sites, following all CDC safety guidelines
• Supports clients in all areas of IT support, as outlined in client contracts
• Assists in the maintenance of Windows servers, as well as all applications in use by clients
• Maintains all client network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers
• Provides remote service to clients, when applicable
• Submits timesheets in a timely fashion, documenting daily hours, separating billable and non-billable hours
• Provides weekend on-call duties within a rotating schedule and available for weekend/evening work, as required
• Addresses the needs of the clients in a timely manner and meets all deadlines for assigned tasks
• Monitors the ticketing system and ensures tickets are addressed in a timely fashion 
• Escalates tickets appropriately and non-technical issues to the correct IT Services Manager 
• Checks and completes tickets from the queue when in the office
• Performs client audits and creates summary reports of findings
• Provides recommendations on programs, processes, and resources to improve the efficiency of the team
• Assists the Field Services Manager and other Senior IT consultants with scopes of work, as needed
• On the clients’ behalf, communicates with a variety of vendors for issues and needs in terms of hardware, software and communications (ISPs), wireless networks, phone systems, PDAs, and desktop applications
• All other duties, as assigned

Skills:

• Knowledge and proficiency with Microsoft Office products (Word, Excel, and PowerPoint), networks and systems, such as HP and Dell
• Experience with LAN, WAN, and WLAN technologies
• Knowledge in implementation and troubleshooting Cisco Nexus, Catalyst, and ASA devices
• Working knowledge of other enterprise class switches (L2/L3), routers, load balancers and firewalls
• Proficient in network routing protocols like OSPF, BGP, EIGRP, and HSRP
• Configures and troubleshoots VPNs
• Technical expertise in network, storage, virtualization, and computing across multiple vendors
• Experience working with diverse environments
• Self-starter, self-motivated and driven for success
• Maintains a high level of professionalism and a courteous demeanor
• Positive and professional interpersonal skills as well as strong written and verbal communication skills
• Solid negotiation and conflict management skills
• Exceptional client relations skills to engage and service clients efficiently and effectively
• Effective critical thinking, analytical, and problem-solving skills to obtain business solutions
• Strong organizational, multi-tasking, detail-oriented, and time management skills 
• Aptitude for advanced mathematics to coordinate inventory and other programs/processes
• Strong documentation skills
• Flexibility to adapt to changing priorities
• Positive teamwork skills and ability to maintain a high level of confidentiality

Education and Experience: 

• 1-4 years of IT experience in a consulting environment, preferably with a Managed Services Provider
• Must have Windows server and Windows desktop experience and knowledge of Microsoft Office
• Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory
• AWS certification or experience preferred
• Completion of related-IT training, whether it be through a degree program or certification
• Bachelor’s degree from a four-year college/university in a related field, preferred

Competencies: 

• Self-motivated and self-directed 
• Active listener with the ability to engage customers to identify root causes and deliver solutions
• Dedication to Total Quality Management
• Leading through systems and technology
• Problem-solving
• Priority setting to be nimble, responsive, and results-oriented
• Customer focus with strong interpersonal skills