Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.
The Fulfillment lead position exists to provide immediate support, prioritization, and labor to the fulfillment team, also serves in a backup capacity to Internal Services on an as needed basis. Requires knowledge and skill set to handle all fulfillment, shipping and record keeping responsibilities, and will be the considered the functional expert in the area. Duties will include estimating, packaging, and providing Domestic/International transportation services for all small and large internal ministry initiatives. Various PC applications including third party shipping software, Great Plains - ERP, MS Office, and various production related equipment such as electric pallet jacks, meter machines and pallet wrappers will be used. This position will also take on the leadership of small projects and direct the labor of teammates, as necessary.
Essential Duties/Responsibilities:

• Utilizes custom TOPdesk interface to acknowledge, print and pack daily ministry order requests
• Utilizes Great Plains system to access ministry sales requests and produce picking tickets
• Utilizes e-commerce site “Big Commerce” to access, acknowledge, print, and pack daily orders from third party entity to generate ministry revenue
• Utilizes electronic transmissions to obtain, print and pack orders for ministry tenants, acting as a 3PL to generate ministry revenue
• Accesses special Teams spreadsheet to acknowledge, print and pack orders necessary to support Focus Marriage Institute endeavors located in several states
• Uses ISBN and/or other sku based item codes along with a rack/bay/bin location system to pick requested in-house products
• Packages requested product in various container types to assure reasonable protection for items that range in value from low cost to potentially thousands of dollars
• Assists with logistic support via freight trucking LTL or FTL for all Focus on the Family events across the country
• Can create custom boxes or provide other imaginative solutions to non-standard item requests
• Is available to receive and process non-system-based requests with accompanying product
• Is capable of providing personal packing and shipping services to ministry employees
• Authority to pull locked down but active SKU’s directly from warehouse inventory without supervision
• Monitors shipping supplies and works with buyer to replenish

Small Parcel Shipping:

• Understands US carrier zones to determine best value to transit ratio
• Correctly ties and inputs department GL to shipping commodity
• Provides in system electronic tracking acknowledgments as necessary
• Utilizes third party shipping software to input collected data and produce labels
• Organizes outbound packages by service level to ensure they are matched with the proper carrier pickup vehicles
• Fills out shipping paperwork for each order so that all departments, tenants, and personal packages are accounted for and charged through finance
• If necessary, can utilize ministry cargo van to transport outbound packages to nearest carrier service center

Large Order Fulfillment/Shipping:

• Processes orders that will require bulk pallet load shipping for offsite events in hotels and/or convention center venues
• Must be fully aware of specified delivery time frames and must select appropriate carrier to work within time constraints
• Works with LTL/FTL vendors to obtain shipping estimates based on dimensional freight quotes or weight to volume NMFC codes
• Stacks items onto pallet in a safe, organized, and stable manner
• Weighs, and then wraps pallets with mechanized pallet wrapper (training required)
• Determines the destination dock availability, liftgate needs and or inside delivery needs, receiving hours, destination contacts and commercial values
• Arranges pickup, produces motor carrier bill of lading and stages for pickup

Internal Services Backup Support:

• Can provide departmental mail sorting services
• Can provide internal mail and package delivery services to Focus on the Family departments as well as our third-party tenants
• Can independently run the live postage metering machine
• Can provide mail delivery services to local USPS facilities

Team Responsibilities:

• Develops ideas and suggestions toward continuous process improvement; takes personal responsibility for quality of the team's results
• Takes personal responsibility for housekeeping and safety within the team's work area
• Contributes toward meeting predetermined performance objectives
• Remains flexible and willing to work anywhere with any team member when there is a need
• Remains dependable and punctual, has a good attendance record

Other Duties/Responsibilities:

• All In Plant Staff has cross train opportunities and are expected to engage in non-specialized work in other areas. This includes shipping, manufacturing, Internal Services and Warehouse
• Can lead small projects as assigned by the Manager
• Works with the manger on training and team development as necessary
• Performs other duties as assigned

Working Environment/Physical Requirements:

• Must be able to pass a Post Offer Prehire Physical exam
• Must be willing and able to drive cargo van
• Must be able to work outside in winter, summer, or rainy conditions on a limited basis as necessary
• Noise from various mail/material-handling machines
• Fumes from forklift exhaust
• Dust associated with mail and packing materials
• Lifting and carrying of material up to 60 pounds
• Must be able to push/pull 50lbs
• Must be able to stand 6 - 8 hours/day
• Must be able to bend, crouch, squat, crawl, kneel, balance, and reach above head
• Requires repetitive tasks/motions, good eye-hand-foot coordination, and good manual dexterity
• Must be able to hear alarms/phone/normal speaking voice

JOB QUALIFICATIONS/REQUIREMENTS
Character/Spiritual:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values
Personal Characteristics:

• Detail-oriented; Self-motivated; Flexible; Dependable; Team Player, Teachable

Knowledge/Experience:

• High School Diploma or Equivalent
• 2 - 4 years of material handling experience
• Knowledge of software applications including, MS Dynamics GP Receiving, MS Office (Word, Excel, and Outlook)

Skills, Abilities, and Special Talents/Gifts:

• Requires coordination sufficient to operate various machines
• Ability to function in a team environment with ability to encourage other team members
• Quick learner, not easily distracted
• Ability to communicate and write effectively
• Ability to work autonomously
• Strong analytical and organizational skills
• Proficient skills in use of computer
• Ability to troubleshoot and resolve technical problems
• Attention to detail

Pay Range: $18.00 to $21.00/hr
Application Materials Required: Cover Letter, Resume/CV
Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.
Focus on the Family puts a high value on our team members and offers a unique benefit package.
Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

• Temporary employees are not eligible for benefits, except for:
• Sick Time
• Bookstore Discount
• Fitness Center

Tentative Search Timeline:

• Priority will be given to applications submitted by June 1st, 2024. However, this posting will remain open until filled.
• The potential employee start date is June 10th, 2024.

Posting date: May 1st, 2024
Unposting date: ongoing until filled
Posting contact email: job@fotf.org
Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.