Overview

The primary responsibility of the Quality Manager is implementation, support, and management of practices for assuring that products and processes adhere to specifications and standards and all internal/external quality audits. The Quality Manager oversees the administration and continual improvement of quality management systems and practices at the assigned facility.

Responsibilities

RESPONSIBILITIES OF THE POSITION:

• Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality.
• Manager workers engaged in inspection and testing activities to ensure high productivity and high technical integrity.
• Develop and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products.
• Provide technical and statistical expertise to teams.
• Formulate, document and maintain quality control standards and on-going quality control objectives.
• Maintain and enhance the company’s performance relative to its quality certifications.
• Create, document and implement inspection criteria and procedures.
• Interpret quality control philosophy to key personnel within company.
• Provide, and oversee, inspection activity for product throughout production cycle.
• Apply total quality management tools and approaches to analytical and reporting processes.
• Access the customer's websites to manage information such as performance results and their specific requirements.
• Have the commitment to direct and support people, to contribute to the effectiveness of the administration / quality management system.
• Inform the management of the operation of the Quality System.
• Ensure that the requirements of the Quality System are established, implemented in accordance with the standards
• Other duties as assigned

AUTHORITIES:

• Initiate corrective actions in the event of non-compliance with legal requirements or situations of environmental risk.
• Designate the responsibility and authority to ensure that the requirements of the Quality System are established, implemented and in accordance with the standards.
• Designate the responsibility and authority to inform the Management of the operation of the Quality System.

Supervisory ResponsibilityThis position manages all employees of the quality department and is responsible for the performance management and hiring of the employees within that department.

PHYSICAL DEMANDS:

This position is mostly sedentary in nature. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Other Duties

This job description is not a comprehensive listing of activities or responsibilities. Duties and responsibilities may change at any time with or without notice.

Qualifications

Required Education & Experience

Bachelor's Degree in Quality Engineering, Industrial Engineering, or Mechanical engineering or related field; Minimum 5 years of experience in a quality supervisor position; preferably in a manufacturing environment.

Working knowledge of ISO-9000 and IATF standards. Skilled in the use of Core Tools (PPAP, APQP, FMEA, SPC, MSA) Relevant experience may be substituted for all or a portion of the education requirement at the discretion of the hiring manager.

Travel

Travel is primarily local during the business day, although some out-of-the-area and international overnight travel is to be expected.