You haven't searched anything yet.
Company Background
Greg Flynn, Chairman and Chief Executive Officer, founded Flynn Restaurant Group (FRG) in 1999 as the owner and operator of eight Applebee’s in Washington State. Over the next 16 years, Greg strategically charted the course of the business to develop and acquire more than 750 restaurants that together represent $1.7 billion in sales.
While the initial focus was on growing within the Applebee’s system, the company gradually branched out into other brands first adding Taco Bell in 2013 followed by Panera in 2015 where it was first new franchise admitted into the system in over 10 years.
Today, through its three wholly-owned subsidiaries, Apple American Group, Bell American, and Pan American, the company owns and operates over 480 Applebee's, 280 Taco Bells, and 130 Paneras directly employing 40,000 people in 28 states. Combined this makes FRG the largest restaurant franchise brand, and one of the 50 largest foodservice companies in the United States.
The company proudly stands by Greg’s operating philosophy to provide friendly service, cultivate customer loyalty and make sure each guest has a quality experience. This mindset permeates all aspects of the business and has helped to establish a highly inclusive and collaborative culture – the team has a sense of pride and a deep connection with the company’s mission and success.
Going forward the company plans to continue its aggressive growth by building and acquiring additional restaurants as well as opportunistically expanding into other brands and businesses.
Flynn Restaurant Group Support Center
The corporate office of Flynn Restaurant Group, also known as the Support Center, employs over 100 people in nine departments. Located just minutes south of Cleveland, OH in Independence, the Support Center directly supports nearly 40,000 employees within all three brands of Flynn Restaurant Group. Working as a cohesive unit, the Support Center helps to implement and support the initiatives established by the operations team and other key decision-makers. The Support Center is managed by FRG’s Chief Improvement Officer, Ron Bellamy, as well as the strategic leaders of HR, IT, Real Estate, Accounting and Finance, and Purchasing.
Position Description
The Operations/POS Support Team is accountable for the continuity of the computer services for the field user utilizing 4000 terminals, 850 BOH Servers, 1,200 PC’s, 500 tablet devices and more than 20 software application products. In order to meet this accountability, the POS Support Team must research software products for applicability to the operational environment, install appropriate products, and work closely with vendor personnel to ensure continuity of service. The software products supported by the POS Support Team include Windows Operating Systems, Microsoft Office Suite, proprietary POS software, in-house developed applications, and off-the-shelf applications.
Essential responsibilities will include:
Remote User Support
Individual is 1st line of contact for supporting the markets support users (i.e. Area Coaches, Market President, Human Resource Generalist, Marketing.).
BAG Related Software Support
Provide Support on all BAG Custom Applications
Inventory
Individual will be responsible for maintaining a monthly and yearly Inventory.
Restaurant Openings & Remodels
Responsible for maintaining restaurant openings checklist
Security Cameras
Individual is responsible for maintaining Restaurant CCTV equipment.
Phones System
Individual is responsible for maintaining In house telephone system.
Audio
Individual is responsible for maintaining Audio Equipment
Help Desk Support
Takes all 1st level help desk calls from the Taco Bell Help Desk for Hardware issues. Will distribute 2nd level help desk calls to the appropriate personnel, i.e., Restaurant Technology Manager, RSM Manager, Network Administrator, or Application Developers.
POS Hardware
Has entry level hardware knowledge. This includes understanding of POS Hardware, BOH Server Hardware and Internet Connectivity Hardware.
Networking Equipment
Individual will maintain, troubleshoot and install the networking equipment in the office
POS Software (eRestaurant, XPIENT)
Individual will need 1st level knowledge of the POS software.
Drive Thru
Individual will need 1st level knowledge of the drive thru software and equipment.
Why Work for Flynn?
Flynn Restaurant Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us:
Medical / Dental Vision | Retirement and Savings Plan | Short and Long Term Disability |
Basic Life Insurance | Voluntary Life Insurance | Tuition Reimbursement |
Paid Time Off | Flexible Work Schedules | PC/Laptop Assistances |
The Flynn Restaurant Group is an Equal Opportunity Employer
Full Time
$132k-165k (estimate)
04/29/2023
07/08/2024