General Purpose:

This position is located at the Customer Training Center. The incumbent should be competent in writing technical lesson plans. They will be required to provide training instruction to customers and Flow associates in group settings. The individual will operate and maintain Flow UHP systems (with training). This position requires interaction with the sales, marketing, and technical service departments as well as Flow’s customers. This is a non-exempt, hourly position.

Major Duties and Responsibilities:

• Conduct training on the maintenance and operation of Flow equipment for customers and associates in groups of up to 15 people in person and online on capabilities, performance, optimization, and increased utilization of their equipment.
• Program complex, 3-D Cad based 5-axis programs. Be able to cut precision 2, 3 and 5-axis parts using waterjet technology.
• Create custom application programs for customers.
• Direct flow of work to maximize efficiency of training center resources and equipment, and personnel.
• Plan & conduct applications, operator and maintenance training classes for customers, associates.
• Provide training, applications support and basic troubleshooting for customer (over the phone & at customer site) as needed.
• Will create training curriculum in PowerPoint and other types of demonstration programs for Flow associates and Flow customers.
• Maintain Training Center classrooms, equipment, and work area to world class standard.
• Complete Service records, contact reports, lab reports and other administrative documentation in a timely manner.
• Travel to customer locations on short notice and outside of normal business hours for periods of greater than one week.

Knowledge, Skills and Abilities:

• Ability to create training applications for presentations.
• Ability to present training in person and online.
• Ability to train, lead, & direct effectively in a team environment.
• Comprehensive knowledge of Flow product lines preferred.
• Demonstrated verbal presentation skills paired with excellent interpersonal and written communication skills.
• Demonstrated ability for creative thinking.
• Exceptional organizational skills.
• High level of analytical skills and the ability to solve technical problems with minimal supervision.
• Ability to meet tight deadlines in a high stress environment.
• Familiarity with multi-media devices including but not limited to PowerPoint, Camtasia 7, Zoom, video recording equipment and cameras.

Education and/or Training:

• High school diploma, or equivalent; minimum two (2) years of technical training or engineering degree preferred.
• Two -four years of experience with waterjet cutting and / or customer demonstration of technical equipment preferred.
• Minimum 2 years’ experience in a training environment with development and delivery of training material to user groups
• Familiar with computers utilizing Windows based programs and MS Office – PowerPoint and Word essential.
• Basic knowledge of CNC programming of common controllers, CAD, & CAM.
• Waterjet operation experience preferred.

Supervisory Responsibility:

None

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)