Position Summary

The Treatment Coordinator’s primary responsibility is to facilitate the patient’s office experience in being seamless and ensure the patient leaves well informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements and coordination of appointments.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
• Schedule patient treatment appointments; reschedule patients that miss their appointment and call patients that have not completed treatment.
• Manage the Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time.
• Work with clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
• Assist patient with financial arrangements.
• Complete pre-authorization.
• Handle all treatment paperwork including consent forms, policy forms and exit paperwork.
• Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors.
• Check patients out.
• Answer and return incoming calls from patients.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Follow and demonstrate commitment to Sanitas policies, professional expectations and Service Excellence Standards.
• Other duties may be assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, type and see. The employee is frequently required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education and Experience **

• High School Diploma or GED required.
• Bilingual (English/Spanish).
• Ability to communicate with others in a professional manner.
• Focus on customer service.
• Proficient in basic computer applications with the ability to learn new software.
• Clinical experience in a dental practice with knowledge of dental insurance and dental procedures is preferred; training or education in these areas will be considered. Preferred 1 year of dental experience. Motivating team player and leader.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work setting:

• In-person

Application Question(s):

• Please provide your email

Experience:

• Appointment scheduling: 1 year (Required)
• Medical scheduling: 1 year (Preferred)
• Coordinating: 1 year (Preferred)
• Computer skills: 2 years (Required)
• Insurance verification: 1 year (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

Ability to Commute:

• Cooper City, FL 33330 (Required)

Work Location: In person