Description

Reporting to the Customer Service Manager, the Customer Service Specialist oversees all aspects of order processing to facilitate on-time, in-full execution against tight deadlines and a seamless customer experience. This position serves as liaison between internal departments, warehouses, and customers to oversee each order from intake, through confirmation, inventory allocation, shipping, and post-sale support. A full-time, at-will, non-exempt position.

Candidate MUST live within a one-hour radius of Niles, IL. 

Requirements

Key Responsibilities:

· Review, verify, and confirm orders and related documents for completeness, accuracy, and compliance with company standards, guidelines, and procedures

· Process order corrections, clarifications, change requests, or cancellations with attention to detail as proficient user of ERP order entry system

· Allocate inventory to open orders, issue confirmation documents, and schedule releases in accordance with policies and customer requirements

· Provide post-sale customer support, including delivery status updates and facilitating order or product documentation requests

· Apply developed subject matter expertise, communication skills, critical thinking, and independent judgment with in generally defined policies to find solutions linking internal and external Customer Service, Inventory, Procurement, Warehousing and Logistics functions

· Proactively manage Open Orders Report and take action to prevent or minimize impact of order fulfillment delays or other failures

· Collaborate with Accounts Receivable team to facilitate timely issuance of customer invoices and collection of open invoices

· Assist with maintaining customer records by updating accounting information

· Provide backup, as needed, to other team members in their absence or in periods of overflow

· Assist in special projects and/ or additional duties as assigned

· Lead the return process and make recommendations for reducing returns

Qualifications and Core Competencies:

· High school degree or equivalent

· Customer service orientation, professionalism, and excellent interpersonal skills

· Strong computer skills, knowledge of Microsoft Office software, and ability to quickly learn new processes, procedures, and business systems.

· Energetic, positive, and motivated; displaying initiative, accountability, desire to learn, and ability to multitask in a fast-paced, team-oriented environment.

· Excellent written and verbal communication skills

· Strong organization, attention to detail, time management, problem-solving, and basic math skills

· Ability to understand food safety principles and other food science concepts.

· 2 years of experience in order entry, customer service, or inside sales role preferred.

Physical Requirements:

· Continuously requires sitting and using computer keyboard with ability to focus on detailed information for extended periods of time. Requires repetitive reviewing of data and other information and nearly mistake free work performance. Consistently requires seeing, hearing, talking, and fine dexterity.

Responsibilities are not limited to those listed, and employees may be required to perform additional functions. This job description is not intended and shall not be construed as creating a contract of employment. The company may, at its discretion, revise this job description or job title at any time.