Job Description:

We seek a dedicated and enthusiastic Student Services Specialist to join our dynamic team. As a Student Services Specialist, you will serve as students' central point of contact, providing comprehensive support and guidance to enhance their academic experience and ensure their success. Your responsibilities will include:

Key Responsibilities:

• Student Support: Engage with students daily, both in-person and through various communication channels, to address inquiries, provide information, and offer guidance on academic programs, policies, procedures, and campus resources.
• Enrollment Assistance: Assist students in the enrollment process, including helping them navigate registration, course selection, and understanding prerequisites while ensuring accuracy and adherence to established deadlines.
• Graduation Process: Collaborate with students to facilitate the graduation process, including reviewing degree requirements, tracking progress, and guiding them through necessary steps for commencement.
• Phone and Email Communication: Professionally and effectively manage incoming calls and emails, promptly addressing student inquiries and providing accurate information or directing them to appropriate resources.
• Campus Resource Navigation: Familiarize students with campus resources, services, and facilities, helping them access academic advising, tutoring, counseling, and other support services as needed.
• Document Management: Maintain accurate and organized student records, documentation, and databases related to student interactions and services.
• Events and Workshops: Assist in planning and executing student-focused events, workshops, and orientations that contribute to student engagement, retention, and success.
• Collaboration: Collaborate with academic advisors, faculty members, and other campus departments to ensure a seamless and integrated approach to student support.
• Data Reporting: Compile and analyze student inquiries, trends, and service utilization data to contribute to process improvement and informed decision-making.

Qualifications:

• Education: Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Customer-Service Oriented: Strong interpersonal and communication skills with a genuine passion for helping students and providing exceptional customer service.
• Organizational Skills: Detail-oriented and capable of managing multiple tasks and priorities in a fast-paced environment.
• Problem-Solving: Ability to assess situations, think critically, and provide practical solutions to student inquiries and challenges.
• Team Player: Demonstrated ability to collaborate effectively within a team and across departments.
• Technology Proficiency: Comfortable with technology and proficient in using office software, databases, and communication tools.
• Adaptability: Flexibility to adapt to changing processes, policies, and technologies.

Preferred Experience:

• Experience in higher education, particularly in student services, admissions, or advising.
• Familiarity with student information systems and CRM tools.
• Previous customer service experience.

Benefits:

• Competitive hourly wage.
• Full-time position on campus with opportunities for professional development.
• Access to campus facilities and resources.

Join our dedicated team and contribute to the success and well-being of our students by providing exceptional support and guidance throughout their educational journey. Apply today to positively impact the lives of our students and the broader campus community.

To apply, please submit your resume and a cover letter outlining your qualifications and interest in the position.

Job Type: Full-time

Pay: $17.55 - $19.55 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Education:

• Associate (Preferred)

Language:

• English (Required)
• Spanish (Required)

Work Location: In person